MainStay Suites Edinburg

We went to watch a...

Disliked: The desk staff was not helpful. No manager on site. We had a problem with our booking. They told us to contact booking.com and we did. They would not answer calls or emails from booking when trying to correct the problem. Manager was rude and not willing to help. We needed 1 room and paid for 3. One of which was not confirmed through booking because email was not ours.

Passable

Exceptional

Experience and stay was good....

Liked: Great staff. Facility was spacious and clean.
Disliked: The request of a deposit prior to reservation but all else was good.

A bad experience will never...

Liked: The breakfast was good.
Disliked: Get there early and there is no way they can accommodate you. The staff was rude. After the second day. Had to have the key to the room reprogram. The room is dirty. It was a no smoking room. Ashes were all over the windowsill. Couldn't walk barefoot in the room. The carpet was dirty and sticky. There were other people complaining. When we were checking in. Checking in time is 3:00 pm. But checking out is 11:00 am. Rooms and elevators need air fresheners. It smelled like mold.

Passable

Liked: Size of room.
Disliked: Warm room. Breakfast not cooked well. Watered down coffee not fixed.

Exceptional

Was so disappointed in still...

Liked: Very clean premise
Disliked: It was all good.

The price they charged me...

Disliked: I paid extra for a Queen Room with sleeper sofa. At bedtime we discovered that there were no sheets on the sofa bed. The mattress was so thin and smelled so bad no one could have sleep on it anyway. Two elderly ladies age 90 and 87 had to sleep in one bed. The third guest, who is the adult son of one lady, slept in the other. Then charged me $60 extra on my bill saying I had gotten blood on the sheet.