MainStay Suites Edinburg

Experience and stay was good....

Liked: Great staff. Facility was spacious and clean.
Disliked: The request of a deposit prior to reservation but all else was good.

A bad experience will never...

Liked: The breakfast was good.
Disliked: Get there early and there is no way they can accommodate you. The staff was rude. After the second day. Had to have the key to the room reprogram. The room is dirty. It was a no smoking room. Ashes were all over the windowsill. Couldn't walk barefoot in the room. The carpet was dirty and sticky. There were other people complaining. When we were checking in. Checking in time is 3:00 pm. But checking out is 11:00 am. Rooms and elevators need air fresheners. It smelled like mold.

Passable

Liked: Size of room.
Disliked: Warm room. Breakfast not cooked well. Watered down coffee not fixed.

Exceptional

Was so disappointed in still...

Liked: Very clean premise
Disliked: It was all good.

The price they charged me...

Disliked: I paid extra for a Queen Room with sleeper sofa. At bedtime we discovered that there were no sheets on the sofa bed. The mattress was so thin and smelled so bad no one could have sleep on it anyway. Two elderly ladies age 90 and 87 had to sleep in one bed. The third guest, who is the adult son of one lady, slept in the other. Then charged me $60 extra on my bill saying I had gotten blood on the sheet.

Good

Disliked: The pool is open till 11:00 pm, very loudly.

Could be better

Liked: The check-in process was very easy.
Disliked: The toilet was too close to the sink that sitting down, you had to adjust yourself and too high for an adult. Room service only came in once, and I had to go to the front desk to get a towel. There was no shampoo or conditioner. Tv is positioned weirdly on the wall. Even if you adjust it, it is at a weird angle. Dish washing doesn't even work. Water pressure in the restroom was very low.

Pleasant

Liked: Rooms were spacious.
Disliked: The hotel smelled like Marijuana and people were making alot of noise at the pool when it was supposed to be closed at 10 p.m and they were still out there at 12 a.m. I literally had to call the front desk and complain.