Name: MainStay Suites Dallas Northwest - Irving
Address: 2208 Royal Lane Building B, Dallas, TX
Telephone: (888) 420-1676
Rating: 4.25

MainStay Suites Dallas Northwest - Irving Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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Very good

Liked: Good, could use some more variety
Disliked: Location was not as could as expected

Very good

Passable

Liked: Very quiet
Disliked: Go sick from breakfast

Very good

Liked: We really liked location, the room was fairly clean, and just a great stay in general.
Disliked: Everything was decent

Exceptional

Disappointing

Liked: The location was easy to find off the freeway and plenty of parking
Disliked: There was rarely an employee behind the counter to check in, or ask any questions, or pay for the snacks they sold. In order to get their attention, you had to yell to the back room, and sometimes somebody would come out. At one point, I saw six people waiting to check in the lobby, and there was nobody behind the counter. They only clean the rooms on Mondays and Fridays, and the cleaning staff did not speak or understand a word of English. The same breakfast every morning, the eggs were at best warm and was loaded with salt, and the sausage was undercooked. One of the elevators did not work for the entire 6 days I was there.I would not recommend this hotel, and I would never stay there again. I checked out this morning and could not get a receipt because there was nobody behind the counter and contacting them by email they do not respond.