MainStay Suites Casper

Superb

Good

Liked: Great front desk staff. Clean hotel with nice amenities in a good location. I would definitely stay here again.

fair/poor

Liked: The room was clean.
Disliked: We booked a 2 queen bed room. Not until we went to the room did we know we had a 1 queen bed room. Checking with the front desk, they told us they were booked up. They did not mention that the couch was a pull out bed. So we were uncomfortable trying to sleep with a 80 year old 6 ft. 5 inch man and his wife in the queen bed.

Superb

Liked: Very friendly staff, nice room

Hotel was nice and convenient...

Liked: Convenient, comfortable.
Disliked: I booked a room and wanted to make sure I had 2 beds available. They initially informed me I had 1 queen bed only (and did not mention that the couch folded out into a bed). I explained I reserved a room with two beds. They changed my initial reservation (which did have the fold out couch), and put me in a handicap room with 2 queens. Then the next day, they told me I had to move out into another room because they had the handicap room reserved for someone else. We had to move out of the room to another - which is when they told me the couch did fold out into a bed. I explained the inconvenience and asked for a discount or something, as this was unacceptable to have to move. They said they already gave me a discount for the handicap room! THIS IS NOT RIGHT BECAUSE I DIDN"T ASK FOR THE HANDICAP ROOM, that is what they moved me into. Anyway, there was no negotiation - move out of the room to the new one. I was NOT happy with the way it was handled. Beds were a little worn out as well, had a dip in the bed.

I was very pleased with...

Liked: Friends staff, clean quiet room

Poor

Exceptional

Liked: Location
Disliked: Nothing

Good