Mainstay Suites At Pga Village

Wasn’t worth the stay!

Liked: Close to everything!
Disliked: Well for starts the room I was in had roaches and smelled like bug bomb! I complained and was given another room, that looked like it hadn’t been cleaned in months! Got the room, so I could enjoy the weekend by the pool and the pool was closed! Had to sneak into the hotels pool across the street! All in all wasn’t with the amount I payed for a weekend getaway! I could’ve saved the money spent on something else!

Killed 35 coach Roachs in...

Liked: The location is fine, breakfast, well, bread, cereal or waffle. No protein what so ever..
Disliked: How dirty everything is

Nice, great convenient

Liked: Super clean it’s super nice everyone there is so kind and there was not one issue with anyone else staying there
Disliked: The environment needs more entertainment for families who come through or younger individuals. It’s obvious it’s a really retired community.

Most unprofessional manager at a...

Liked: The location
Disliked: The manager’s lack of professionalism and inability to resolve issues without raising his voice, getting rude, then hanging up the phone on a customer, is a telling symbolization why this location is in such poor condition. The lobby, elevator, and hallway leading to the room reeked of marijuana , his response was “I can’t help what people do, “I have some spray”. The room was dirty to include the bathroom to the extent that hair and someone’s bottle of shampoo was left in the shower. His response to this issue was “well we supply large bottles of shampoo in the rooms , that could have been our shampoo and doesn’t mean it was dirty” What?! Needless to say, we did not and will not ever stay there. We were refused a refund for a four night stay due to not wanting to take a chance on getting another dirty room and continue to be exposed to the overwhelming fumes of marijuana, before he hung up the phone on me. Steven Roquemore needs some/more customer service training, for I would’ve understood if he said we will have to charge you for one night and refund the other nights, unfortunately , I experienced petulant responses and behavior. I also want to add that this occurred after trying to reach Steven from April 3, until finally speaking with him on May 30. He would not return any of my phone calls nor would he respond to booking.com. This place and this manager was not worth the hassle. I hope he uses the money he stole from us to begin to make some changes for the betterment of his establishment.

Passable

Liked: You can’t smoke but the smell of weed is insane
Disliked: No tienen Netflix los TV

Good

Liked: room size and location
Disliked: kitchenette needs a little updating and need new towels

A let down.

Liked: The roof
Disliked: Small bugs, dirty couch mattress. Very little accomodations. Breakfast lady was mean

The room was dirty, the...

Liked: Breakfast was good based on a continental breakfast except, there was no butter for the toast
Disliked: They needed butter. Coffee cream was very low grade

The overall state was not...

Liked: Nothing
Disliked: The room was not clean the bathroom tub was dirty. The lamps plugs didn't work.