Magnuson Hotel Detroit Airport

Pleasant

Liked: The staff is good ppl and good service
Disliked: The carpet smell like dog and it decent clean but need update fridge and the microwave it had changed a lot from the past to now before I stay there back then

Bad

Ugh!

Liked: Location and shuttle
Disliked: Old, dirty. Needs to be refurbished completely.

A normal stay nothing grand

Liked: Staff was friendly and accommodating
Disliked: We did get a security deposit when we got there although the booking site stated there was none but it was refunded days later. The breakfast selection was very skimp but other than that it was an ok stay

Definitely not smoke free

Disliked: Too many drunks hanging around. Needs to be updated. Old and ran down. Definitely NOT smoke free. Disgusting cigarette and marijuana smell. Seemed more like a residential apartment instead of a hotel.

Awful, don't stay here.

Liked: Convenient location, cheapest around.
Disliked: The staff was awful, the rooms were dirty. The first night we had to move rooms due to roaches. There were also cigarette butts in the hallway, trash piled up everywhere, most of the furniture and fixtures (shower) were stained and broken. Dead bugs in the drawers. Then we had to extend our stay by a few more days (cost was a factor or we'd have left) and the front desk lady was absolutely awful. I asked for a receipt and she refused to provide one. She made me sign a paper with the charges and I asked for a copy and she said no, so I explained I just want a copy of whatever I had just signed as it's my signature and I have a right to read what I am signing, then she said too bad you should have read it when you had the chance. I said I didn't know I wouldn't get a copy or I'd have read it first. Then I asked if I could have it back for a minute and just take a picture of it with my phone and she said no and if I asked again she was calling the police. I asked why I couldn't have a copy and then she said I'm not getting a receipt and I'm not going to be staying there anymore because she wasn't in the mood so to get my things and leave although I had already paid for more days. Mind you I did not so much as raise my voice only asked for a receipt. Then a bystander in the lobby asked why she wouldn't give me a receipt and she told him to mind his own business and sprayed that guest with a chemical bottle. We have all of this on video and the cameras at the hotel as well. She needs to be fired and I want a full refund.

Exceptional

Very poor

Bad