Magnuson Grand Harrisburg

We stayed for a concert at Club XL; when we arrived we got right to our room. Room was clean and smelled like it had just been cleaned and sanitized. We had dinner at Boomerangs - great wait staff and prices and food was excellent. In the morning we checked out, and since it was my birthday the man at the front desk wished me a happy birthday. Then, what happened next, I wasn't expecting. He gave me and my wife 2 complimentary tickets to a future comedy show in the Fall! We will definitely be back to stay again.

Liked: Great location, 3 miles from downtown Harrisburg. Very clean room, and front desk staff was very friendly and helpful.

Just ok

Liked: Attached restaurant.
Disliked: Locked doors.

Ok

Liked: Didn’t drive after drinking
Disliked: Got drugged at the bar we both did

I was satisfied with my...

Liked: The room was nice and clean and bed was comfortable.

Overall, it was a very...

Liked: We loved the size of our double room. We loved the game room.
Disliked: The doors to the front were locked in the morning. There was no one on site to ask a question to in the morning.

Superb

Good

Liked: Restaurant and staff Receptionist was helpful.
Disliked: Bathroom could have been cleaner with toiletries

Very poor

Liked: When it was time to check out.
Disliked: So many things. You have the hostess for the restaurant running check-in, and seem very disheveled. The biggest part we are unhappy about is that we checked-in Friday night for a stay until Sunday. We left the hotel Saturday morning for an event, and after we got back to the hotel, our keys did not work. I went to the office and the guy tried to blame me saying my cellphone wiped it out. He gave me 2 new keys and qhen I opened the door, there was somebody else checked into our room! What??? The girl, Jen, downplayed it and said it was just a mistake, like it was no big deal. I asked to speak to the person who runs the hotel, she shrugged her shoulders and went like she was going to find them, but I never saw her again after waiting 30 minutes in the lobby, and never saw the manager. The room we got moved to did not have a slide bolt on the door, so there were multiple security concerns, as well as personnel behavior. This is unacceptable, and I expect to be compensated for this. I am not happy!

Disappointing

Liked: It is part of the bar and comedy club
Disliked: Finding the check in office is difficult.

Met my expectations.

Liked: Great location for the venue.
Disliked: There was only one electrical outlet to charge my devices. We had to charge the second phone in the bathroom.