Magnuson Grand Harrisburg

We stayed for a concert at Club XL; when we arrived we got right to our room. Room was clean and smelled like it had just been cleaned and sanitized. We had dinner at Boomerangs - great wait staff and prices and food was excellent. In the morning we checked out, and since it was my birthday the man at the front desk wished me a happy birthday. Then, what happened next, I wasn't expecting. He gave me and my wife 2 complimentary tickets to a future comedy show in the Fall! We will definitely be back to stay again.

Liked: Great location, 3 miles from downtown Harrisburg. Very clean room, and front desk staff was very friendly and helpful.

Good

Liked: Restaurant and staff Receptionist was helpful.
Disliked: Bathroom could have been cleaner with toiletries

Very poor

Liked: When it was time to check out.
Disliked: So many things. You have the hostess for the restaurant running check-in, and seem very disheveled. The biggest part we are unhappy about is that we checked-in Friday night for a stay until Sunday. We left the hotel Saturday morning for an event, and after we got back to the hotel, our keys did not work. I went to the office and the guy tried to blame me saying my cellphone wiped it out. He gave me 2 new keys and qhen I opened the door, there was somebody else checked into our room! What??? The girl, Jen, downplayed it and said it was just a mistake, like it was no big deal. I asked to speak to the person who runs the hotel, she shrugged her shoulders and went like she was going to find them, but I never saw her again after waiting 30 minutes in the lobby, and never saw the manager. The room we got moved to did not have a slide bolt on the door, so there were multiple security concerns, as well as personnel behavior. This is unacceptable, and I expect to be compensated for this. I am not happy!

Disappointing

Liked: It is part of the bar and comedy club
Disliked: Finding the check in office is difficult.

Met my expectations.

Liked: Great location for the venue.
Disliked: There was only one electrical outlet to charge my devices. We had to charge the second phone in the bathroom.

Exceptional

Could have been better.

Liked: I don’t even know what to say here honestly
Disliked: The hotel room I booked was completely different from what had been advertised and promised. The photos and descriptions led me to believe we would be staying in a clean, modern, and spacious room, but instead, we were met with a small, outdated, and poorly maintained space. To make matters worse, when I tried to contact customer service to address these issues, no one answered my calls, leaving me feeling frustrated and ignored. I was extremely unhappy with both the condition of the room and the lack of support from the hotel staff.

Pleasant

Good

Did not stay. Bedding was...