We got engaged! It was the most perfect hotel to get engaged in - we know it will be there for 100 years and we can come back for our anniversary every year. The room was quiet, much larger than we expected - although it was older it had been updated nicely and we had a great time. The staff was very nice and the breakfast was a nice touch. However, we weren't there for the milk and cookies it sounded very nice!

Liked: The room was beautiful and much more than we expected.
Disliked: Could have used a few special extras in the room i.e. popcorn or silverware.

Very good

Poor

Liked: clean, good food served at the restaurant.
Disliked: Emergencies happens and as an Engineer I totally understand that, but lack of clear communications between employees and customer was obvious. we got to the hotel when the AC hadn?t been working for several hours before our arrival and we were told it will be repaired in 1-2hours. It took them 4.5 hours after our arrival to fix the AC and the room temp was at 83?F for two hours. With my first trip to the front desk to check up on the status of the repair, the gentleman told me ?it would be free of charge if I want to move to another hotel?. This is not professional and polite. Your staff could give us a notification ahead of time before our arrival to let us know about the faulty AC and your mgmt choose to inform us at the check in. Obviously this is not going to change my mind next time I want to book a room at your place but it definitely leaves a mark and make the customers to reconsider their options.

There are better places nearby...

Liked: The room was small but it looked updated and nice.
Disliked: No one informed us about the charges for self parking. It was difficult to park. The elevator was not working. The building was old and looked as such. It was EXPENSIVE and did not include breakfast.

I had 2 rooms. One...

Disliked: Air conditioning was broken in the hotel and couldn?t take a shower from 10 pm to 6 am. We were in town for a wedding and to have to get ready and dressed up in the heat was miserable.

Good

Luxury hotel gem in Denver

Liked: .Beautiful, near the the 16th Mall area. Had all the charm and amenities I would expect from Magnolias
Disliked: Elevator issues mainly.

Very good

friendly staff

Liked: decent location, valet service
Disliked: two elevators broken, waited 30+ minutes to get in an elevator. rooms are small for price

Exceptional