Magic Castle Hotel

Exceptional

Liked: The staff were amazing and friendly. The perks of laundry, ice-cream, drinks, breakfast and ice blocks made the kids and parents very happy. The pool was fun and open 24/7 so the kids could enjoy it after a long day out sight seeing.

Perfect stay

Liked: Outstanding hotel for families. Would recommend to anyone

Stepping back in time to...

Liked: The staff were amazing. Probably best staff of all the hotels I’ve stayed at. Amazingly friendly, accommodating and very welcoming. Liked its old world charm like stepping back in time.
Disliked: Property could do with a little updating. Needed paint job and updating of rooms

Exceptional

Liked: Pros - the staff were all incredible! Seriously, I could not have asked for better customer service!My grown kids said that it was the best hotel ever because of the ice cream machine, pop machine, fancy coffee machine, and complementary snacks. My daughter was so impressed she had to buy a popcycle hotline t-shirt (which they sell at the front desk). The walk to hollywood Boulevard is about 5 minutes. There is a subway station about 8 minutes away on Hollywood Boulevard that you can take to Universal Studios (it is one stop away)We 100% will be back !
Disliked: The sketchy neighborhood is totally out of their control. The outside of the building is run down, which freaked me out when we pulled up. (Once you are inside the "hotel compound," it feels very safe and clean) They do charge for parking. The breakfast has no hot food, just toast and cereal. Also, carrying heavy bags up and down stairs sucks as there are no elevators. (The absolutely amazing man at the desk when we got there carried some of them for us, which was so kind)The pros FAR outweighed the cons, and the service and fun freebies made the stay so memorable. We are excited to come back to this hotel in the future.

What a legendary hotel -...

Loved every second of our...

Liked: The customer service is amazing. From the second you arrive the staff are so friendly, attentive and committed to ensuring you are extremely well looked after. Early check in, complementary bfast and snacks, love the popsicle hotline, and they even did all our laundry and allowed us an 8pm late checkout. AMAZING!
Disliked: Can’t fault our stay at all.

Magical family stay

Liked: The staff was wonderful, the location, the snacks, what can I say, it was awesome!
Disliked: Nothing really to say here

Exceptional

Amazing!

Liked: Everything! Our family had a 5 night stay at the Magic Castle Hotel and felt like it was a home away from home! The staff are so down to pool is heated to a beautiful temp, complementary snacks, breakfast and laundry facilities. We had the most time and I’m so glad that we chose the Magic Castle Hotel to spend our last few nights of our trip.
Disliked: Nothing, the stay was amazing and I highly recommend to anyone considering staying!