Liked: Location and service.
Disliked: Nothing.

Room was large but a little tired. Expensive for the standard of the fittings. Staff friendly and helpful and breakfast was good.

Liked: Friendly staff.
Disliked: Room large but a bit tired.

Very clean and modern hotel.

Liked: Cleanliness.

Stayed there one night, everything was supplied and the staff were very inviting. Loved my stay there and would definitely recommend.

Liked: Exellent

Passable

Liked: God location
Disliked: Bad room compared to previous stays and I got an electric shock when ironing my clothes. Despite this I still had to ask to move rooms. My things didn?t get moved until that evening when I had to return to my empty room and try and locate my things.

Good

Very good

Disliked: Parking too expensive. You need to pay to use leisure facilities

Dreadful and very cold

Disliked: Service and facilities with regards heating was dreadful. Arrived saturday evening with intent of showering and dressing for dinner after a 4 hour train journey to find that the heating in the room did not work. Assured by staff that it would be resolved in a few minutes however 30 minutes later still no heat. Staff then offered me room change as they could not getting heating to work. Transferred to another room on same,8th Floor, to find that it also had no heat. Staff again advised that they would reset heating remotely but after a further 20 minutes there was still no heat and they advised it could not be reset until evening manager arrived. I was then offered a downgrade to a lesser quality room with no extra charge but declined this - generous - offer. Temporary heaters were then brought to allow me to change for dinner with assurances that all would be resolved when i returned Saturday evening. In even it was not resolved Saturday evening nor Sunday and was eventually fixed at 1.30am Monday morning. Staff advised that this happened several times previously but as management don't employ maintenance staff after 5pm it quite often was not resolved for 24-48 hours Shockingly bad service

Good

Exceptional

Good Location, overpriced, and poorly...

Liked: Breakfast ok - service very good
Disliked: Housekeeping was deplorable Room not cleaned until we asked after 6pm having left the 'please clean' notice on the door all day. Then it wasn't really cleaned and we got no clean towels We hardly slept at all on Saturday night due to the racket going on in rooms and in the corridor until about 4am

Exceptional

Would stay here again but...

Liked: location was excellent and staff very helpful and friendly.
Disliked: The décor of the hotel was in need of a refurb,carpets ripped up on stairs upto the room.