Macdonald Berystede Hotel & Spa, Windsor

TLC Needed

Liked: Entrance
Disliked: Room was shabby needed updating along with carpets in halls. Spa section needs maintenance with some rooms like the steam room not working. Poor breakfast 2 slices of toast for two people. Half a piece of black pudding each and hard tomato which was cold.

Exceptional

Very good

Pleasant

Slightly disappointing

Liked: Location
Disliked: Hotel looks tired and not very clean. Despite booking a slot for swimming, it?s impossible to swim with kids there. At breakfast we felt rushed to make food choices and had to go back asked for stuff that we discovered they had as well

Decent and good value for...

Liked: Room was good enough, but nothing special. Breakfast was good as well but again nothing special, not mind blowing. Pool and spa were decent.
Disliked: We could hear all the noises from other rooms and some people decided to watch TV really loud until 1am.Having to book slots at the pool was a bit inconvenient. Also steam rooms and saunas definitely not hot enough, which is a shame.

Superb

Bad

Disliked: No cancellation policy

Nice place for a family

Liked: The staff at reception are very nice and helpful, the restaurant options are very limited and even after 6 the menu isn?t that great but there are few restaurants around, the guys in the bar are very nice.Its an old hotel and don?t expect some luxury for the price but its enough and the Spa is great.Overall the hotel and the staff are really good.
Disliked: Bed not comfortable at all, my single bed was bent to one side The spa has many elderly members ( not hotel clients)and some of them don?t like kids and will tell you in your face. Day time food is very limited.

Poor

Liked: Not a lot other than good location
Disliked: Not very clean, room very tired, always dirty linen and empty bottles in corridor. No housekeeping service until 5:30pm. Was locked out of our room which would have meant a long walk back to reception if it was for a cleaner who let us in and then sorted keys for us. Says it was a spa hotel but could not use facilities as was apparently very busy, but when you looked in through the window it was very quiet. Spent 2 days prior to our arrival trying to get in touch to book a slot but phone never got answered. No social distancing in the dining room, guests walking around dinning room with no masks going unchallenged. Overall not a very good experience, would not recommend this hotel to anyone or will we be back.