Macdonald Bath Spa Hotel

Very good

Liked: Loved the salt room and outside pool and breakfast.
Disliked: Nothing

Generally pleasant stay as always,...

Liked: Location. Room view. Well kept gardens. Outdoor pool ( although needs a bit of maintenance work).
Disliked: Full English Breakfast has got smaller. Although recalled for everything there was no black pudding in it( mentioned in the menu). It took a little while to be served at breakfast despite coming off peak. To

Stayed many times but won’t...

Liked: We have stayed before and enjoy the location - a short walk into town
Disliked: Management would honour the deal with booked under

Overpriced for what you got

Liked: Interesting house. Easy walk to town
Disliked: Black flakes in bathtub when having a bath, Probably coming from elderley waste pipe. Only two coffee capsules, one decaffeinated so basically only one cup of coffee for two guests. LONG queue and wait at checking in. Receptionist struggling to cope and irritable. No ramp at entrance to be able to wheel bag up. Hotel unpleasantly warm. No phone we could find in room. Garden poorly tended.

Superb

Liked: lovely hotel, great location if you don't mind a little walk into Bath

Lovely stay

Liked: The staff was friendly and helpful. The breakfast was excellent. Easy walk to town.
Disliked: Nothing

Disappointing

Liked: Great location, a 10-15 minute walk through historic gardens to the city centre (uphill on return!)
Disliked: Facilities and standards of service left a lot to be desired and we were disappointed having booked a 5 star hotel to find mouldy tiles in our bathroom, a rotting bath panel and a stained toilet seat. Our room in itself was nice, bed comfortable, but one coffee pod and one small bottle of water between two people, and had to hunt for tea and a kettle (it's in a drawer in the cupboard under the TV for anyone wondering). Fridge didn't work, so pointless having.We queued for 20 minutes to get into breakfast and no apology or thank you for waiting - another 15 mins to order breakfast and when it arrived another 20 mins later half of my vegetarian breakfast was missing as it was 'out of stock'. Tea and coffee served in dirty cups, had to ask for milk, no spoons for stirring. Had to ask for butter for our toast. Had to ask for salt. Others around us complaining of the wait time, cold food, wrong order brought to table twice - far from a positive experience and the restaurant manager was simply rude. After complaining we were offered a £10 refund each for the poor service (breakfast is £26 per person - absolutely not worth it).Bar area in the evening well over priced and no drinks on draught.We went to the spa, broken locks on the changing room door, mould around the pool edge and only a few indoor sunbeds that were stained and grubby, not exactly appealing to sit on. However, the treatment area was beautiful and we enjoyed a lovely massage, albeit quite expensive.It's a shame as this is Bath's only 5 star hotel and it's far from it's 5 star rating - for a building of such stature and history it could really do with more TLC, more staff and far better hospitality.

Exceptional

Liked: Beautiful hotel in lovely grounds, very quiet with comfortable bed lovey mattress lots of cosy corners to sit I. To have a quiet drink spa facilities are lovely
Disliked: That you have to pay for specialists breakfast like eggs Benedict after paying a lot of money to stay at the hotel with breakfasts included it was a little disappointing as the apparently award winning breakfast was not that good

Not good experience

Liked: Yes no greeting on arrival Staff were rude we leave on second day because of this
Disliked: Every thing very dirty bed and toilet