Macdonald Bath Spa Hotel, Bath

Nice Xmas getaway

Liked: Stayed for 4 nights on the Xmas package in 2020. Was a nice break from the norm, nice spa and gym and all fully covid equipped at the time. Helen and Oscar staff members on reception/restaurant were very attentive. Food was excellent. The staff did their best given the circumstances, I.e they were short staffed due to covid and sudden cancellations from last minute tier restrictions.
Disliked: I suppose for the price and luxury of it, certain things we would expect that luxury throughout. For example, the wifi didnt work in the rooms so had to use data. Didn't quite connect on the laptop even after staff assisted. Key card got disabled at least 3 times, so couldnt enter rooms so had to wait in reception for 10 mins in spa robes whilst we got new key cards. Parking not included. We parked for free on Cleveland Walk, less than 5 mins walking distance. Would expect a smart tv, i.e with netflix or iplayer. But just only a few more channels than the usual 5.

Superb

Liked: We visited the hotel when Bath was in Tier 2 Lockdown and the hotel were exceptional with their service! At no point did we feel uncomfortable whilst staying at the property as all of the staff wore masks and they were beyond accommodating all of our requests, It was a special weekend for my partner and I as I also proposed on the weekend. I had planned it with the staff a couple of weeks before arriving and worked with them when onsite on executing. The Front Office Manager Helen and her team coordinated everything to the point of far exceeding my expectations. They assisted with the setup of the proposal as we were out for dinner and they also sorted us out with some lovely treats in our room for when we returned. The staff went as far as discreetly capturing the proposal for us. She said "Yes" and the whole moment has been captured. I couldn't recommend the hotel any more. Thanks for the stay team!
Disliked: N/A

Exceptional

Good

Good potential but rather tired

Liked: Lovely building, good spa and gym facilities.Nicely located near to town. Helpful staff, breakfast was very good. Late checkout without any issue
Disliked: Rooms were dated, mattresses were worn, overly soft, we changed rooms as our double was two single mattresses pushed together. bathrooms were tired, there was a big crack in the sink and dodgy taps.Restaurant meal was disappointing, small portions looking lost on the plate, flavours were ok.