Macdonald Alveston Manor Hotel Guest Reviews
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|0.7 miles from Stratford Upon Avon centre
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Glenda Mon, 26 February 2024
Liked: Lovely building - room clean and comfy, only criticism hairdryer wasn't working. Pool facilties great and a good location. I think for the price I should have been able to park for free and latte or cappuccino etc should have been included as standard for breakfast. Great touch leaving a card and chocolates for my granddaughter's birthday
Disliked: No latte with breakfast, broken hairdryer, parking fee
Sunil Mon, 26 February 2024
Sunil Mon, 26 February 2024
Comfortable clean, excellent location.
Liked: The hotel is located in the right place with attractions nearby. Parking on site is a benefit especially to families.
Disliked: It was disappointing that on the second day of our trip, the swimming pool was closed, and this was actually one of the reasons to book here.
Sonia Mon, 26 February 2024
Liked: Amidst a bustling morning crowd, the staff's hospitality at breakfast truly stood out. Despite the restaurant being at full capacity, the staff went above and beyond to accommodate our party. Their kindness and willingness to ensure we were seated together made a significant difference in our dining experience.From the moment we stepped in, we were greeted with warm smiles and a genuine eagerness to assist us. Despite the hustle and bustle, the staff remained composed and attentive throughout our meal. Their efficiency in managing a full house while still providing personalized service was truly impressive.Moreover, it wasn't just about being seated promptly; the staff continuously checked in on us, ensuring our needs were met and our dining experience was enjoyable. Their dedication to customer satisfaction was evident in every interaction.Overall, the staff exemplified professionalism, kindness, and exceptional service. Despite the busy morning rush, they made us feel welcome and valued. I highly commend them for their efforts and would gladly return for another delightful dining experience.
Disliked: While the staff's efforts to maintain cleanliness were commendable, certain aspects of the experience fell short.Upon entering the room, I immediately noticed a lingering smell of smoke, which detracted from the overall ambience. Evidently, the hotel's age played a role in this issue, as older buildings sometimes struggle to eliminate such odours. Despite this setback, I appreciated the evident efforts of the cleaning staff to ensure the room was otherwise tidy and well-maintained.However, the discomfort of the bed was a notable downside. The mattress seemed worn and offered little support, leading to a restless night's sleep. Despite these shortcomings, I must acknowledge the diligence of the hotel staff in their cleaning endeavours. Despite the challenges posed by the building's age, they worked tirelessly to uphold a noticeable cleanliness standard throughout the premises.
Sarah Mon, 26 February 2024
Michael Sun, 25 February 2024
The worst stay I have...
Liked: I booked it because of its location
Disliked: Unclean (especially a fan that was provided that was a serious health hazard due to an accumulation of dust, I.e. previous guests’ skin, poor quality accommodation, poor sofa bed meant for granddaughter but slept in by me as too uncomfortable which meant pot quality sleep, told it was an upgraded family suite at reception when it was one of the worst suite examples in the hotel, no housekeeping as let go at 2.30pm on a busy weekend!
Michelle Sun, 25 February 2024
Mervyn Sun, 25 February 2024
perfect location - may come...
Liked: perfect location for stay; friendly staff; generally all went well
Disliked: nothing specific.
Tina Sun, 25 February 2024
Great location, clean property and...
Liked: Location great by town centre
Disliked: Very crowded at breakfast and had to confirm time the day before.
Cooksey Sun, 25 February 2024
Good location for town &...
Liked: The reception staff were helpful and pleasant.Breakfast was good & service quick
Disliked: Heating was not on in the room but heaters were supplied till it warmed up. When the radiators were turned on they made so much noise we stitched them off again.The pool was closed on the second day which was one of the reasons we chose the hotel