M By Montcalm

Good enough to stay again...

Liked: Room was very nice with all required facilities. Staff all greeted us well. Spa was good but too noisy for a long stay.
Disliked: The breakfast team might have more clearly indicated where the buffet was and the range of fare available

Exceptional

Superb

Absolutely incredible.

Liked: Hand on heart this was one of the best hotels I’ve been to. The buildings interior is so nice and the customer service was elite. I booked a stay to do a girlfriend proposal and Anista & Coco from the guest experience team did everything they could to make the experience so special and unforgettable. I was given so much assistance and support even from before I got to the hotel being sent offers and information about personal room decoration setups, spa treatments, and cool extras like having Polaroids developed for you! We were given complementary drinks on arrival at the bar, bags were taken up for us and the functions of the room were explained to us very professionally. All the staff were very kind, personable and had a good positive energy about them. The spa was perfect it has a soothing atmosphere and has everything you need there to unwind, I’d come back even just for the spa! From beginning to end we were made to feel very important and any questions or issued we thought we had were made a priority and were solved. Again big thank you to Anista and Coco they are amazing. I will definitely be coming back and recommending to family and friends.

Superb

Liked: Great location and lovely hotel with a really nice spa and pool
Disliked: Only some small niggles I tried booking the spa from my partner but it wasn’t at all straightforward over e-mail but it was rectified well by staff onsite. Also photo ID was required which ai wouldn’t expect when travelling in the UK. They were also a bit funny about payment by apple pay/ phone which seems a bit outdated but the staff were always pleasant and very friendly

Exceptional

AMAZING. love the place.

Liked: Everyone was so so nice and went the extra mile aswell with the room because what they did to the room for my boyfriend’s birthday was so so cute! Appreciated that soooo much. Thank you.
Disliked: Nothing.

A memory for life.

Liked: Big shoutout to Anista,from communication online regarding my booking and overall accommodative attitude to our stay! I will most definitely be back.

Passable

Disliked: No room windows to open