Luxury Suites International At Ala Moana Guest Reviews
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|2.2 miles from Honolulu centre|
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Anonymous Wed, 14 August 2019
Liked: Location in Ala Moana center
Peter Tue, 13 August 2019
good stay, but was upset...
Disliked: hidden cost such as cleaning fee. not allowed to check-in before 3pm
Wallace Tue, 13 August 2019
upon arrival: my room sink...
Liked: The location was good.
Disliked: the breakfast was way over priced. It wasn't included in my package, but I tried it anyway. There was dog in the restaraunt on the 9th of Aug. Staff said it was a comfort dog. I am alergic to dog hair. ruined my morning. I was caught off guard on the housekeeping thing, my phone didn't work in Hawaii.
Tristana Thu, 8 August 2019
Liked: The 5th floor was great and we were able to go out anytime we needed. The towels, sheets and air conditioning were great.
Disliked: The room looked like it didn't have a deep clean. Room#547. There was dust around the glasses on the shelf. I found a receipt and a comb just under the under the bed from a prior guest. Two outlets were loose(when you try to plug something in, it falls out), the one for the coffee maker/microwave and the outlet next to bed on the lanai side.
Sk Thu, 8 August 2019
Liked: Close to malls, restaurants, etc.
Disliked: Bad service. Rooms not clean.
Anonymous Wed, 7 August 2019
Carol Tue, 30 July 2019
Disliked: Using LSI. Stayed here several times not using them.
Krystal Mon, 29 July 2019
Liked: I?m always a fan of staying at this hotel.
Disliked: I was not aware that this is a separately managed unit, which was disappointing at the hotel staff is always really great during our past stays. I didn?t get the 2 beds as I requested. Our fridge also turned off during our first night and we had to throw away all our cold items and use all our towels to wipe up the water that melted from the freezer. It took 2 days for them to send someone to replace our towels. I?ll be booking directly with the hotel next time.
Anonymous Thu, 25 July 2019
Brian Sun, 21 July 2019
Great visit with my sister,...
Liked: We were not offered any breakfast.
The hotel was nice. We enjoyed the lobby (Starbucks, stores) and the pool. Parking at the mall and the skybridge was convenient for my sister who lives in Honolulu.
Disliked: We had no air conditioning for the first 2 nights. We called to address this about 30 minutes after arriving from our 13 hour trip. We were told it would be fixed the next morning. No one was able to make it that day, so it was fixed the following morning. We received an email enroute to Hawaii that explained that our rate did not include housekeeping. The fact that housekeeping was not included should have been clearly explained upon booking. I did not understand how that would work. It was explained on a hard -copy in our room. Until that time I was a bit upset about trying to make a cheap hotel towel work for an entire week. After the air was fixed LSI did inform us that we would receive complimentary daily housekeeping as a way to apologize for the inconvenience. This was nice and appropriate, however, they did not show up on July 13,2019 ( 2 days prior to our departure date). There was a mentally ill man who stood outside our balcony (23 stories down) every evening and late into the night screaming obscenities. Except for once, when someone called the police, and they came, and he left until the next evening. The room was basically dirty upon our arrival, smears on the painted wall and dust accumulated on the walls near the ceiling. The kind of things that should be taken care of between guests.