We were told and the website showed a shuttle to Getty Museum which is why we selected Luxe. Upon arrival we were told it is one bellman that has many jobs and getting to and from museum is a large maybe.

Nice location, so so staff...

Liked: Good location
Disliked: Poorly trained staff, nice rooms but old building, smelled old. No minibar. A solid B-

Exceptional

Liked: The staff makes this hotel feel like home
Disliked: It would be nice to have more pool attendants

Very good

Good

Exceptional

Liked: Spacious Front OfficeBeautiful front entrance Big suitesA ton of amenities inside the rooms
Disliked: Nothing to dislike

Disappointing

Liked: Nighttime bartender was great. Considerate and friendly.
Disliked: I am a returning customer of the hotel so I was expecting a better experience than I had. Understaffed front desk, long check in. I was sent to my room only to open the door and find that someone else was in my room. The bellman called the front desk and I was sent to another room that had been prepared for a guest that eventually cancelled. Staff did not remove the welcome fruit plate , water and card. Check out was slow, again one person on a busy Sunday morning. Since my car was parked in the top lot, after checkout I was told I can pick my car up from the parking attendant up the hill. I told them that I would not be walking up the hill and they needed to bring my car to the main lobbywhich the staff eventually did. Finally after the room check in fiasco, I was told that the 30.00 per day activities fee would be removed from my account as a gesture of good will. Of course, when I checked out the 30.00 had not been removed. As my son said, there are plenty of other hotels in LA so this was my last stay at the Sunset Luxe.However, evening bartender is a great employee.

Good

Superb

Liked: location; view from room; very hospitable staff
Disliked: bathroom not clean on original 7/30 check-in : gob of hair on bathtub drain

Overall the hotel is nice....

Liked: The location was perfect, close to everything we needed to get to and a very nice area.
Disliked: The rooms were not modernized for the location. The rugs were dirty, stained. Yet as passing by other rooms I saw totally different set ups.