Luton Hoo Hotel Golf and Spa

Very poor

Liked: I need to complain about the air conditioning situation its the whole reason I booked this stay please advise how I do this

Be aware

Liked: All was good, but it was noticable that the staff have a short amount of time before a take over renovation.The staff will then be let go.
Disliked: The shortage of some food items.

Exceptional

Exceptional

Not as great as it...

Liked: Needs refurb
Disliked: Old and bed not great

Great hotel not so great...

Liked: Great food
Disliked: Staff at spa, not great. Told no lockers free so go look for a spare key or take my stuff round pool. Very lazy attitude didn’t refill the water round the pool empty for over an hour when asked he was very put out. The changing rooms were a mess with towels and gowns piled high

Exceptional

Deflating.

Liked: Amazing location and buildings
Disliked: Staff were…. Missing. Trying to get served at the bar was a mission. Mess behind the bar, long list of drinks not available. Long wait cor drinks and food in restaurant but it was busy, and the same people were trying to g to cover the bar and waiting tables, so poor management overall. Iron in the room didn’t work, shower tray blocked and nearly flooded the room. Lovely place, management need to be on the shop floor managing.

Very good

Liked: The location is perfect
Disliked: There was nothing I did not like