Exceptional

Liked: Everything

room service

Liked: everything
Disliked: the food

Good

Liked: Lovely room as upgraded
Disliked: Unable to use swimming pool

Superb

Superb

Liked: Great place to stay, lovely atmosphere and friendly staff
Disliked: Sometimes service was a little slow - it may just be that they were under-staffed

It was relatively pleasant but...

Liked: Room was good although remote to main hotel. Dinner was average, TV did not work, Charges for breakfast and sundries seemed high - did not have time to check all the transactions.
Disliked: Poor TV, remote location for the room, breakfast charges

A great weekend away.

Liked: Our room was amazing, the grounds are vast and fantastic to walk around and the restaurants are excellent.
Disliked: Nothing really springs to mind.

Not what we expected sadly.

Liked: Super room - very opulent. And spotlessly clean.
Disliked: Really poor service at the restaurant. We are there twice and never got the right food. Half of us got our dishes about 10 mins before the others. Communication between the staff seemed non existent. Unless we intervened, we would have been ignored. Coffee was cold and sent back twice - plus it arrived before pudding. All little things, but when the hotel prices itself (and is marketed) at the very highest end then it?s ok to expect quality service. All in all, very disappointing

Passable

Liked: Big, comfortable rooms. Lovely grounds.
Disliked: Too many people booked into facility and not enough staff (they were overwhelmed). Clearly making up for lost business over Spring. 5 srar facility maybe (bordeline), 4 star service. Simply too crowded and not enough staff. No bar space in Country Club. Couldn't find bar/lounge space in mansion house.