Luton Hoo Hotel Golf and Spa, Luton

Very disappointing and overpriced even...

Liked: Breakfast was fine .Staff were very good Beautiful setting .
Disliked: Couldn?t access the spa from our room had to go outside. Thermal pool. was closed which was the main reason we choose this hotel. The menu was the same for lunch and dinner and didn?t change from one day to the next. Very limited choice.No other restaurants available and the food was extremely poor.

Great place to stay -...

Liked: The staff were generally very friendly and helpful, and the location was totally relaxing. The breakfast was excellent. I would happily stay again but in cooler weather owing to the lack of air conditioning in the bedroom,
Disliked: I stayed at the hotel for one night during a period of very hot weather in June 2022. I chose the hotel based on the fact that the hotel web site advertises the bedrooms as ?fully air conditioned?, but instead I found just a mobile fan in my room. The hotel web site was inaccurate and in my opinion could be considered as a blatant misrepresentation. Air conditioning is defined as ? a system for controlling the humidity, ventilation, and temperature in a building or vehicle, typically to maintain a cool atmosphere in warm conditions?

Great place

Liked: I liked the grand old mansion and the lounges, the spa and the brasserie- they were all great and very clean. Despite there being wedding every day, they were not affecting our weekend stay. The pool is amazing.
Disliked: The hotel did not comply with my request for room and bedding and noone was answering the phone in the evening. The majority of rooms are a bit remote to main building and finding our way around at different levels was tricky.

Disappointing

Liked: Dinner at Werner restaurant was very good. The grounds are beautiful, the house is magnificent but many parts need maintenance and some staff are simply terrible. For example, garden bushes looks like it hasn't been trimmed for weeks, the rockery is "under maintenance"
Disliked: I reserved a Mansion Principle Suite because - the website states "Garden View". I did not have a Garden View - I had a car park view with small windows in a very dark room. Very disappointing as this was the second to highest suite level. Room had huge dusty cob-webs. Certainly feel cheated there.Spa was dirty, dead flies everywhere in the changing room, dirty pool area looks like it hasn't been cleaned for months (look behind those sun loungers! Vitality pool not working.The worst part was breakfast in the main restaurant, staff are rude an inexperienced. We had a table with no menu, coffee with no cup, I asked for bread and was told "it's over there" I went and there was none. I asked again and some came. No butter. I raise my hand to ask for assistance a busy waiter asked his colleague to come over, she rolled her eyes blatantly in our direction. Just made us feel unwelcomed. It was only after we left that we discovered that there was actually a breakfast menu.Sunday buffet was very poor and just a painful experience, it really is better at Premier Inn in this case. Thankfully breakfast on Monday was at The Brasserie, the staff here seem more experienced and was much more pleasant. Staff at lunch in the main house were slow, I had to ask for things multiple times and wait for about an hour after ordering food before it arrived. A lot of the staff just don't seem to be bothered, I rang for a late check out on Sunday night (for the following Monday morning) - the hotel was virtually empty (as seen by carpark) they told me I needed to ring back in the morning - first time I have ever been requested to do that. Maybe that is their policy but with the other lazy staff it just feels that a lot of the team just aren't bothered and that customers are an inconvenience (although that is not true of all staff, some were great)

great and relaxing getaway!

Liked: Location, nature, amazing mansion with so much history! Kevin from the concierge team was very kind and gave us a tour of the building. Food was good
Disliked: One lady at the reception was not friendly and kept repeating ?unfortunately not? on every request, although we later found out the options we were looking for were in fact available.