Exceptional

Exceptional

No management of spa

Liked: The room was amazing and the staff very helpful. Bed was very comfortable. The roaming peacock in the gardens set the scene. Gorgeous walks and great breakfast.
Disliked: The hotel and room were great and it was just the spa that was a let down. The changing room is small and very messy. Dirty towels all over and no lockers available so I had to give my clothes to my husband to put into his. No seating by the pool as they had a wedding party in that took over the place. The only place to sit was in the jacuzzi, which was also crowded. We went ba k to our room after 30 minutes.

Passable

Liked: Nice friendly staff.
Disliked: I wasn’t informed at check in of the various times the pool was closed for families. I traveled with my son so I wasn’t able to take full advantage of the facilities with him which was a shame. The pool was also closed a number of times whilst I stayed which was also inconvenient.

Comfortable stay, excellent amenities &...

Liked: Spacious and comfortable rooms, friendly staff. Breakfast in the Wernher Restaurant was delightful with many options to choose from (hot & cold food, healthy options too). The facilities are fantastic - lots of gym equipment and various spa facilities (steam room, sauna, solarium, large pool and large hot tub).
Disliked: Disappointed with limited selection and quality of food for their room service menu. The pizza tasted like it just came out of a frozen packet and microwaved. It wasn't cheap wither to order room service! I feel this could have been improved. We weren't able to eat in the main restaurant, the Wernher Restaurant, which wasn't disclosed to us at the time of booking nor when we checked in.

Delightful

Disliked: Swamp cooler (air conditioning) ineffective

stunning, all the staff were...

Liked: on our arrival the concierge Rob , presented our room to us , and his passion to explain the history and what was available for us to view and use was something we will never forget. on departure he once again was simply so wonderful. we decided to return because of this and have already booked.
Disliked: nothing!

Service was not as good...

Liked: The room was very nice, the location and the golf is great  the breakfast was excellent
Disliked: The hallway outside our bedroom was not clean.  We ask for extra towels and it took two hours.

Exceptional