LUMA Hotel - Times Square Guest Reviews
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Paz Mon, 18 August 2025
Superb
Liked: perfect location
David Mon, 18 August 2025
The perfect base for exploring...
Liked: Perfectly located, easy to travel anywhere from the hotel. Friendly and helpful staff.
Carl Mon, 18 August 2025
Above and beyond expectations and...
Liked: Staff attentive and friendly. Bell persons friendly and eager to helpRoom larger than most NYC hotelsGreat locationGood water pressure in showerBlackout curtains
Disliked: No ice machine. Had to call front desk for ice, which meant you had to tip person bringing you ice each time
Doumbouya Mon, 18 August 2025
In general it was fabulous
Liked: It was great
Disliked: So good
Ben Sat, 16 August 2025
Fantastic location, friendly, super-helpful staff,...
Liked: Breakfast was very good and Ron, the manager, was brilliant. He went out of his way to make our daughter, who is Celiac, feel comfortable, getting her gluten free bread and even brownies for breakfast, as well as getting us juices for our days out.Front desk staff were very helpful, getting us taxis and sorting our luggageThe standards of cleaning were excellent - they even wrapped up our charging wires with a velcro tie!Size of beds - King beds were huge and very comfortableBathroom was very clean with a good showerNespresso coffee machine with free pods was very goodHaving a safe in the room was very usefulThe location is fantastic - literally a stone's throw from Times Square and on Broadway.Also, 50m from Bryant Park - which is lovely, with a very cool, relaxed atmosphere - my favourite place in NY
Disliked: This is nit-picking...The room was small with little spaceThe view was directly onto a brick wallThe bar was expensiveThe bed covers were very thin
Avie Sat, 16 August 2025
Superb
Ruzanna Fri, 15 August 2025
Very good
Mayra Thu, 14 August 2025
Exceptional
Leanne Thu, 14 August 2025
Exceptional
Mahmoud Wed, 13 August 2025
Excellent
Liked: Excellent as usual
Disliked: The bathroom equipment and materials deserve a refresh