I had a blast

Liked: Loved the staff and how helpful they were. Also had a few issues they worked on expeditiously.

An absolute gem of a...

Liked: I was apprehensive staying in this hotel without any personal recommendations, however i have to say our stay was nothing but superb! We had a king size room for 3 of us, it was so spacious, the room was exceptionally clean and i will be recommending this hotel to any of my friends or family visiting from Ireland. Location was perfect, just off Times Square, and the rooms were so quiet for the hotel being in such a busy central area. Honestly could not fault our stay and to top it off the staff were amazing and so accommodating. See you next time Hotel Luma
Disliked: There was no kettle in the room only a coffee machine, minor down fall!

Exceptional

Great time in Times Square

Liked: From the moment we stepped inside, we were greeted with enthusiasm and warmth. They were able to accommodate our early arrival. Beds were comfortable, a great sized walk-in shower, close proximity to Times Square and Bryant Park, as well as subway connections.
Disliked: Urban rooms have basically no view, just the brick wall of the building behind the property.

Exceptional

Liked: Wonderful location and the staff was second to none. Amazing amenities and I will definitely be staying here again.

Hotel was exceptional

Liked: Hotel was exceptional, very clean and very safe. Loved how there was always two/three individuals that greeted you at the door, 24/7.Amazing hotel location.Also must try their restaurant, AperiBar, exquisite food. Chefs kiss to the steak we ordered.

Exceptional

Liked: Friendly and helpful staff.Very clean rooms/cleaned twice a day/.Perfect location in the heart of NYC - middle Manhattan, next to Times Square and Bryant Park.Everything you need is next to the hotel.Thanks for unforgettable visit of NYC, Luma!
Disliked: No such thing.

Exceptional

Great location

Liked: The hotel is in a very convenient location, with rooms that are modern and clean. The staff are helpful, though there are occasional challenges in fully understanding my requests.
Disliked: I believe the hotel should focus more on promoting its great location, new facilities, and improving service, rather than emphasizing the "skyline view," which can be misleading. The view I had was nothing like the one shown in the pictures. Initially, I was assigned a room on the 18th floor out of 28 and was told it was the highest available that day, which was disappointing. Later, I was moved to the 24th floor, but the room was about 30% smaller. Additionally, on the 18th floor, the AC blew air directly at my head, which disrupted my sleep. The mattress was also sagging, causing me to wake up with back pain in the mornings. I have sensitive skin and I had allergy reaction sleeping on the hotel sheets.If I were to return to LUMA, I wouldn't opt to pay extra for the so-called "skyline view."