Superb

Liked: We stayed here as 2 adults and a 7 year old from Friday to Sunday. We loved the hotel, it was clean and quiet. On the 14th floor, we barely heard any street noise apart from the odd tram.The beds are comfortable, it was clean and the rom is really well blacked out so the morning sun does not really wake you. The shower pressure was the best we experienced in our trip to the USA.It is far away enough from the chaos of fisherman's wharf to have peace and quiet but close enough to via a ride share or an hour long walk along the pier fronts. It is super close to Oracle Park and is right in the middle of the game day atmosphere. We loved our first baseball game and then a 5 minute walk back to the hotel.There is a "supermarket" (Gus's community market)close by, which has a good variety of food friendly staff. Casey's Pizza was a great find, only a 5 minute walk away, they have a really good margarita pizza.I can not speak more highly of the staff. They are friendly and seem like they actually are interested in you and want to help. Everyone greeted us when we arrived or left. On the last day, they held 4 suitcases for us after we checked out. Our flight was that night, but they were more than happy to assist us so we could continue to explore San Francisco.Thank you to the staff at Luma, we had a great stay and would definitely stay there again if we ever come back to SF.
Disliked: We liked everything. The only small thing was not knowing about the electronic "do not desturb/ do not make the room up" button we needed to activate.Our 7 year old left the room in a mess, and we were going to deal with it when we returned as we were late for a ferry ride.When we returned, the room was made up so nicely, and they carefully put the mess back on top of the bed where it was. 😅We were more embarrassed than anything else. So a note to anyone else, there is a button next to the door to activate if you don't want to be disturbed. It will make the green doorbell outside your room turn red.Not an overall issue at all though.

Exceptional

Liked: Location was great and the hotel was beautiful.
Disliked: The hotel needs a restaurant

Exceptional

Liked: Vibe & location… All staff members were friendly and helpful. Nice coffee shop too!
Disliked: Wish the robes were a bit thicker ..

Definitely recommend

Liked: It's a great place to stay. Clean, comfy, and close to the Oracle Park.

Superb

Passable

Liked: Good location
Disliked: Expensive and poor range of facilities

Superb

Liked: Great gym, clean rooms, safe area of the city and really good grocery store as well as restaurants nearby.

Exceptional

Exceptional

Liked: We didn't have breakfast. The location was perfect for walking to the UCSF Mission Bay campus and the food trucks and the well stocked grocery store. The staff was extremely helpful too. Problems with our keys were addressed immediately.
Disliked: We could have used a microwave oven in the room.