Lotte New York Palace Guest Reviews
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Write a review
Anonymous Thu, 12 June 2025
Horrible never again
Liked: I liked the location.
Disliked: Room was outdated and horrible for a 5 star hotel, no coffee machine or kettle in room. Bath amenities were not there, sub standard for such hotel and price. Breakfast was totally overpriced we pai $200 for breakfast for 2. $12 for coffee is a joke.
Amber Fri, 6 June 2025
Exceptional
Liked: Great lobby, location, staff, and room size!
Yvonne Thu, 5 June 2025
Great week at Nyc!
Liked: Great location! A block away from 5th Avenue
Yvonne Thu, 5 June 2025
We had a great week...
Liked: The location is #1 sibce you are a block away from 5th Avenue and shopping is walking distance.
Lynn Sat, 31 May 2025
Exceptional
Liked: Convenient,new
Disliked: Nothing
Robert Sat, 31 May 2025
Wonderful place to stay in...
Liked: Wonderful property and historically interesting.
Disliked: Not a great deal but the lounge could have been a little bigger but that goes to what a wonderful place it is so a lot interest
Harper Mon, 26 May 2025
Exceptional
Liked: I stayed here with my 2 young daughters and we had a fabulous time. The bellmen and housekeeping staff were especially delightful, the reception staff were a little less friendly. Location was perfect too!
Kianaz Wed, 21 May 2025
Exceptional
Ahmad Tue, 20 May 2025
Needs serious renovation
Disliked: Its very old , shower hose wasnt even stable
Mohammed Mon, 19 May 2025
Comfortable
Liked: Location
Disliked: No running water in the room.At the check in time I was advised I will get a bottle of water for free. After that I will have to buy water !!!! This is the first time I experience such a policy in a 5 star hotel.