Lonestar Suites By IHG

Don’t do it. Just don’t...

Liked: The location was central to my family events and the area was perfect.
Disliked: The first sight you see is a “closed for repairs” sign on the door leading to what may have been a breakfast area. There were so many boxes there it must be being used for storage…there are glass doors to see the unsightly items. I was told after I arrived and checked in the pool has been out of service for “a while” . That was frustrating because that was the principal reason for choosing that location, and there was no indication prior to booking the property that the pool was out of service.The room was horrendous. The security lock on the door was completely broken off. The bed skirt was too large for the bed and hanging on the floor and disheveled. The bathroom has mold in the grout and mold on the shower liner and what appeared to be blood stains on the shower curtain. The tub was filthy. I ended up having to clean it myself. The surface was worn and discolored from age time and use.The kitchen area was rusted and had peeling surfaces. There was chipped and broken paint on the walls in the room. I could go on, but just remembering the experience is highly upsetting to me

Please don’t book there .you...

Liked: It was no breakfast she never told us about breakfast. They sorry as hell I’m very upset.
Disliked: First of all the staff member was unprofessional and she lied about me paying for the weekend stay which was booked and paid for. She tried to make several attempt to take the money off my card when it was already paid. She never attempt to get my confirmation number when I came to check in I didn’t stay to 11:00 am I left early cause she kept harassing me for my payment I left cause I showed her my confirmation and it was paid so that payment was between her and booking.com .they need to find someone else to take her spot cause she is unprofessional and rude. I will never stay there again . And to add the microwave doesn’t work properly the plugs barely work. The stove burners was rusted who would wanna use that. Never mention a pool no access to the workout room .

Good

Bad

Staff was super nice, the...

Disliked: The entire place is very run down and 2/3 floors are under construction. Countertops and cabinets were literally falling apart, lighting was an issue (bad electric for sure).

Bad

Liked: N/a
Disliked: Had kitchen but no cookware Tub had mold around it and no clean towels when asked for some

No hot water, Dirty, rundown...

Liked: Spacious and big fridge
Disliked: Water bugs dead and alive, furniture and carpet tore up, missing TV in bedroom, no hot water at night multiple nights, microwave and stove stained and dirty, all the drawers were dirty, dog bone and other stuff under couch etc.

Exceptional

Start it out in one...

Liked: Did not stay long enough to have breakfast I left just about as soon as I got there.Because the motel was infested with bedbugs
Disliked: What did I like absolutely nothing