Disappointing

Liked: The staff were lovely and I had an excellent sauna and steam in the morning. Also the coffee at the bar was excellent.
Disliked: I had requested an early check in. We arrived at 1. The registration took far longer than at most hotels I stay in, especially given that I had prepaid. I was asked for my passport - something that I have had to do before when paying but never when I have prepaid. I was also asked to provide my debit card- this seemed odd as you already had my card details on record from when I prepaid. The whole thing took about 15 minutes and only then were we told the room was not ready. At first we were very patient,. We had planned to go out to lunch but in the interests of co-operation we had lunch in the hotel (maybe it was a cunning plan). We waited until nearly 3 and then asked again. Each time we had to re-queue and were told that the hotel was very busy and it would be another 10-15 minutes. I understand that rooms are probably cleaned in a particular order, floor by floor maybe, but if someone had checked in at 13:00 I would have thought it wouldn't be too difficult to request that s certain room be put higher on the list. It was very frustrating to watch queue after queue of guests coming in , going through the same laborious check-in procedure and then going straight to their rooms. We were offered complimentary drinks which was very kind and we did accept one, however, our plan was not to get drunk before we went out and we would far rather have been in our room. When we finally got into our room we were presented with more alcohol (which we did not drink) and a screen showing in great detail how much deep cleaning had gone on to make our stay safe. This would have been more convincing if there had not been a thick layer of dust on the bedside lamps.As I said - a stay of two halves. Staff - lovely, really lovely, Lunch and coffee and steam room - lovely. Service (and I do get the irony - pretty lousy.We opted to not go for the check-out ordeal and left our door card in the express box at around 11:30.

Good

Pleasant

Superb

great stay and great location

Liked: The spa area was nice. The rooms were nice.
Disliked: Everything was good.

Exceptional

Like the hotel very much....

Liked: The staff and the room were great
Disliked: The food in the restaurant and the restaurant staff were not so good.

Very good

Exceptional