Liked: The room was as advertised.

Bad

Liked: The Christmas lights outside were pretty. The door staff were very polite and acted like gentlemen. Very beautiful decor around hotel and in the room. The ice was good too!
Disliked: I was so upset with this hotel. We usually pay way less for better hotels. This was a once in a lifetime opportunity for my husband meeting his famous idol. So I splurged and spent more money thinking the hotel would be nicer and I wanted my husband to experience the best. Our room was supposed to come with a microwave and refrigerator and it didn't so we had to ask them to bring the refrigerator and it smelled like old food. We didn't want to bother with the microwave. Instead what happened was he found someone's used Invisalign under the bedside table while looking for my earring I dropped, the bathroom vents were filthy with dirt and grime, there were handprints on the toilet handle and the handicap bar in the shower was broken. When I told staff they refunded our parking payment but said there was nothing else they could do because we booked through booking.com. I contacted corporate and haven't heard back yet which makes me very upset. I will never ever spend over $300 to stay at a Loews Hotel again!!!

Excellent stay

Liked: Up to date furnishings; friendly, accommodating staff; all amenities offered(including bath robes and keurig coffee maker with coffee and tea options); very comfortable bed; convenient location.
Disliked: Restaurants required 10-15 min. walk outside of hotel options.

Perfect for a one night...

Win some lose some

Liked: I had called ahead of time and asked for an earlier check in and also asked to be on a higher floor and they had they were happy to assist me gave me exactly what I asked
Disliked: We had to wait in line to check in, they only had 2 people at the front desk but had 3 desks wide open and 10 people waiting

Exceptional

Exceptional

Exceptional

Exceptional

Liked: Clean, spacious and wonderful staff. They were so kind and generous and helpful. 10/10 such a great stay especially for an airport. Loved it so much and will definitely try to stay at more Loews in the future. Can not recommend it enough.
Disliked: The mini bar pricing is high and didn?t include tax i.e. $22 bottle wine was actually 28 etc. everything was charged higher than advertised.

Exceptional