Exceptional

Good

Superb

Liked: The location is great for Boston marathon runners. It's very close to the finish area, and ten minutes walk to get the starting buses.

Exceptional

Liked: I liked the staff, the location and the general atmosphere of Loews Boston.

Exceptional

Exceptional

Liked: The hotel was beautiful and felt very grand and comfortable. The team at the hotel on every level were very friendly and helpful. They were warm and inviting upon coming and going over the days. They made travelling with our dog one of the easiest processes we have experienced.
Disliked: The check out was very inflexible. We paid almost 500 dollars a night due to the Marathon in town. We didn't mind as it was our choice to travel that weekend. Because we were travelling with a Sr. dog we requested an extra 45 min longer to check out in order to prevent us from waiting for hours in the lobby and then again at airport. It was going to be an 8 hour travel day as it was. It was a hard 100 dollar charge no exceptions. I found this to be a little excessive and thought with so much great service they may want to give their team some flexibility on these small courtesies. Felt like it cheapened out stay. We had paid a premium and an extra cost to have a dog which we are very happy to do, then this felt like it was a money grab at the end.

Fabulous hotel

Liked: Every thing. Staff wonderful, room very lovely, with that extra into detail in the decor. Turn down service, WiFi included, lovely coffee machine, USB ports, big modern television. Bathroom superb, spotlessly clean. I stayed in a grand deluxe king corner room. Hotel communal areas wonderful. Room service. The building use to be the head police department, so looks the business. I wouldn?t hesitate to stay here again on my next trip to Boston. Bed super comfy. The hotel caters for all your needs. Check in at 12noon..
Disliked: No privacy in bathroom if window blind was up in the day time. Bathroom window is opposite work offices so they can see right in. Petty I know , but I?ve very high standards, so here goes... outside windows need cleaning!! As I said petty.

Pleasant

Liked: Location
Disliked: Soundproofing Shower is better in 2 stars motels

Awesome stay in Boston

Liked: Cleanliness was outstanding. Very comfortable bed and pillows. Large flat TV screen. Location is just the center near everything you might need. Good quality food at the hotel restaurant and friendly staff. Water heater went out of service and they compensated all affected guests with complimentary breakfast or drink the next day.
Disliked: It was easy checkout and I asked to email my invoice, but upon reviewing later on, it was not accurate and I wished I checked it personally at the front desk before I leave.