Name: Loews Atlanta Hotel
Address: 1065 Peachtree Street, Atlanta, GA
Telephone: (888) 608-6346
Rating: 4.25

Superb

Disappointing

Liked: The staff was nice and the room was very clean. Great location within walking distance to restaurants.
Disliked: Booked there for my 10th wedding anniversary and the hotel was clean with nice staff, however, the stay was unfortunately not up to my expectation, especially for a higher end hotel. During booking, there was no notification that the hotel was under renovations, and had plans to enjoy a nice dinner at the hotel, as well as enjoy the bar and facilities -which we were completely unable to do. We ended up leaving the restaurant for the majority of the time as the temporary hotel bar in restaurant ambience was not suitable. I also didn’t realize there was no pool at this property. Overall due to not being able to fully utilize/enjoy the hotel and its facilities, especially for a special anniversary weekend, our stay was not to our expectation. Although the staff was nice upon checkin & checkout.

Check your credit card statement

Liked: Room was comfy and clean w great AC. Location is safe and easy to get around. Staff is polite enough.
Disliked: Staff did not know how to manage any of my requests (they were not crazy requests). Asked for towels, did not receive them. Upon checking in, asked to stay another night due to flight cancellations, they were frazzled and said they couldn't help because i booked on booking. Ended up booking another night on booking.com in front of them and requested to keep the same room so we didn't have to "check out." Person helping said maybe... but i will have to come down before check out and check again. Ended up being charged a whole room fee by hotel for no reason and called 4 different numbers over the week after and waited for 25 minutes to speak to the right billing person to get refunded. This customer service infrastructure seems like it's designed to get you to give up and just eat the bill.

Very good

Liked: Hight quality room - we'd booked a good one but got an upgrade courtesy of the front desk - much appreciated for its double aspect view.
Disliked: Limited faclilities - no pool., no dining other than the bar (except for breakfast). A good location midtown but getting around by car or taxi is a nightmare due to traffic on and around the interstates nearby. Room cleaning times a bit hit and miss.