The Lodge Of Four Seasons Golf Resort Marina & Spa

It was a bad stay

Liked: I had no AC in my room
Disliked: No AC in room

Bad

Disliked: Our Honeymoon Was Ruined — Neglect, Disrespect, and Racial Profiling at the Four Seasons LodgeI’ve been coming to the Four Seasons at The Lodge for almost 9 years. It was always my favorite escape—a peaceful, relaxing place that felt worth every mile. So when it came time to plan our honeymoon, I didn’t think twice. I trusted this resort to make it special. But instead, it became a heartbreaking experience we’ll never forget—for all the wrong reasons.When we checked in, things immediately started off wrong:•Our bathroom had mold in the shower.•The balcony was dirty, covered in cigarette butts and vape trash.•There were no towels, no fridge in the room, and the air conditioning stopped working after dinner.We called down to request everything we should’ve already had—clean towels, trash pickup, A/C repairs, and a fridge—but nothing was handled that night. What’s worse is we never received housekeeping at all. The following day, we had to call again, and it wasn’t until after 4 PM were we moved to another room. But at that point, the damage was already done. I cried on my honeymoon. That’s what I’ll remember.I went to the front desk the next morning to explain how upset we were. The woman working there had no empathy. She said, “We do light housekeeping,” and when I asked if that included basic things like removing trash? she had no answer. She also kept referring to us as “you folks,” which felt dismissive and unnecessary. When I asked about the indoor pool—which we’ve used for years around this same time—I was met with attitude and told, “Didn’t they tell you it’s closed for the season when you checked in?”We had planned to treat ourselves to spa services, but when I asked about honeymoon or couples packages, the woman at the spa said they didn’t exist, when in the past they did. She handed me a pricing list, and said they were booked for the season.

Bad

Bad

Very good

Liked: For what you pay to stay they should offer a complimentary breakfast
Disliked: A complimentary breakfast would be nice and letting one know about the 50 dollar a night deposit when booking would be better

Very good

Superb

Liked: The location was wonderful! Beautiful scenery.
Disliked: Room service. No one came by to check our trash or to see if qe nneded fresh towels or straighten up our bed

Not what is used to...

Liked: Not a lot
Disliked: Room was not cleaned. Spider webs in corner, Hair Shavings on sink. Carpet in hallways and up to elevator is wrinkled, torn, and loose...tripping hazzard. Never saw anyone clean, staff was ok at best, I would not consider going back. We were there about 15 years ago and it was under "renivation" wasnt great but ok with our younger children. This time around they claim new owners and renivation again but didnt see any improvements or changes from 15 years ago. I think its just their fall back comment if you ask why it looks old.

It was wonderful

Liked: I loved the view of the lake. So peaceful
Disliked: Parking