Exceptional

Exceptional

Liked: Occasionally, I left my jacket in the room. The hotel staff kindly shipped it to Palo Alto at their own expense

Love this place. Will definitely...

Liked: It has everything we need. Great for a family stay.
Disliked: Nothing

Superb

Bedroom has no privacy from...

Liked: The rooms are a decent size and the kitchen is well stocked, pots, pans, toaster, blender, etc. Location was ok. About 10 minute drive to Heavenly. Beware if you’re going during when it’s snowed, the turn from US 50 up Kingsbury Grade is very steep. We saw lots of cars that spinned out and couldn’t get up the road.
Disliked: The room is a little bit odd. The bedroom has no privacy from the living room. There is very little separation between the bedroom and living room as there’s a huge gap at the top of the wall between the two rooms and the “door” is a closest folding door. So when we tried to watch TV in the bedroom after putting the kids down, they stayed awake because of the sound of the TV. The Also, kids under the age of 12 are not allowed in the hot tub. This was a huge blow as this was one of the reasons we booked this place, so my elementary school aged kids could play in a hot tub. Also, it is a timeshare and has some other funny rules posted around the walls of the building. Seemed quite uptight in that sense.

Thank you for a fantastic...

Liked: Location, staff, parking, and room was very clean!
Disliked: TV controls a bit confusing at first

Very good

I would not lodge there...

Liked: The suite was big enough, also the location was pretty good. The breakfast staff was nice.
Disliked: The receptionist told me at first that I did not have a reservation, but found it later. She told us about a lot of things, but not that Sundays there was no breakfast. The lobby was overstuffed with decorations and had loud music. There were very odd rules posted on walls and lying in the room, like take bed linens off and put them in the bathtub - never heard anything like that. The main entrance is closed after 8 pm and guests have to go through unfamiliar doors and hallways.

Very good

Liked: Everything was modern and immaculate. Bed was comfortable. Good location, well furnished. It had a kitchenette with everything you could need.
Disliked: My only disappointment was that the hot tub was only available from about 8:30 am to 7 pm, which I've never heard of before. I usually like to goin the evening before bed. However, it was so hot that I couldn't go in far enough to sit down and could only stay in for 10-15 minutes, so we didn't go in again after the first morning. I was disappointed because I chose it specifically because it had a hot tub. Other than that, it was a great place.