Livinn Hotel Maplewood, Maplewood

Clean, comfortable and affordable

Liked: The people; the rooms.
Disliked: No breakfast.

Liked: Nice desk staff.
Disliked: Bathroom was not clean. Fridge was broken and froze everything.

Exceptional

Good

Liked: Location
Disliked: Breakfast, cleaning the room

Superb

Pleasant

Goo. I lived in the...

Liked: The person at the desk was most helpful. I had booked through Booking.com. I made a mistake on the date and changed it . I received confirmation of the change. But when I got to the motel, it had not been changed, The young man at the desk was most helpful in resolving the problem.

Rooms not soundproof as advertised

Liked: Good value for the room, comfy bed, next to a Dennys.
Disliked: Loud party next door, not sure why we requested a quiet room in a quiet space. The rooms said soundproof, but that party was loud and we could hear them all night.

Liked: Staff was quick & courteous upon check in

I feel that communication should...

Liked: Location, the lake,
Disliked: Well unfortunately there was a mix-up on pay and they used my debit card which was my checking account money and I wanted to use my MasterCard credit card so unfortunately they pulled all the money out of my debit card that I was going to continue with my vacation so I really didn't have much money left so and I try to get him to change it and they no

It was alright. Nothing exceptional...

Liked: Ambiance and location. Right off the interstate which helps. Clean, new place.
Disliked: Staff didn't sound like they wanted to be there. No welcome, no eye contact, nothing extraordinary to remember them by - both while checking in and checking out. Breakfast ended at 9:30, I was 5 minutes late thinking it runs till 10.

Less than ideal to say...

Liked: The breakfast area is nice but I would have been nice to be able to take food to your room. They wouldn't allow you to take any food out of the sitting area.
Disliked: We checked into the hotel at around 9pm. The night staff person at the front desk asked me for my credit card and photo id for checking in. I gave them to him. It was taking quite a while and finally he said that my card was being declined. I told him that didn't make any sense and asked if he could please try again. He told me he did 5 times. I called the number on the back of my card while he checked someone else and I was told there is nothing wrong with the card but if he could try it again while I keep the representative on the phone that maybe they could figure it out. So I told the front desk person that and he got irritated. I handed him my card again, he set it down and clicked a couple things on the computer and told me it was declined again. The representative on the phone said there has been nothing attempting to come thru so it doesn't make sense why it's being declined. I told the front desk guy this and asked him to make sure the numbers were correct that he was trying to run. Again, he got irritated and then FINALLY SWIPED my card for the FIRST TIME! He had never swiped it yet. Magically it worked! Seriously? We got out receipt and he gave us cards and moved on to the next guest. He never told us where stairs or elevators were. We found them on our own and made our way to our room. The entire floor smelled like marijuana and fruit loops. This is a non smoking hotel but obviously someone or more than one person was smoking something.. the room was clean and nice. We could not smell it in the room. It was late and we went to bed. The next day, we step out of our room to the very strong smell of marijuana again. The housekeeper was in the hall cleaning a room just down from ours. I hoped when we returned it would be better. It was not. In fact, when we got back at midnight the smell was still so strong, AND we got off the elevator to a couple having sex in the hallway. It wasn't the best stay.