This hotel was great. After checking out and going to the Riverfest Festival, I realized I had forgotten one of the shirts I had purchased while visiting. I called the hotel and went back there. They went on a search to find my missing shirt. Thank you so much!

Liked: I really enjoyed the warm atmosphere.

Exceptional

Exceptional

Good

Liked: Staff was friendly and helpful. Rooms were clean
Disliked: Valet kept my Key fob when we checked out. Vicks Salve was on the door handle. When we called to have the key fob returned to us we were told to drive back and get it after a small conversation they agreed to mail it to us.

Exceptional

Comfortable

Liked: I like the comfortable bed and it was very quiet! I didn?t meet a staff member who wasn?t nice. Great experience!

Liked: Staff was exceptionally pleasant and helpful. They went above and beyond. Rooms were clean and comfortable. Wonderful stay.

Liked: WE love the location. The staff was very warm and friendly.
Disliked: The property is beginning to look worn. The bedside light fixture was coming off the wall and the bathroom wallpaper is beginning to come off. It is time for a remodel/update!

Exceptional

Liked: Luxury and comfort at its best!
Disliked: The price of room service.

Superb

Liked: Love the ambiance in the lobby during the holiday.