Name: Lions Gate Hotel
Address: 3410 Westover Street, Mcclellan, CA
Telephone: (888) 323-5826

Mediocre

Liked: Great price
Disliked: Ice maker for building didn’t work, hair dryer didn’t work, main exit door didn’t work which meant you had to go down long hall to exit. Had there been an emergency at night it would add be been a huge problem, rust in bottom of bath tub. I told front desk about these when we checked out and she said, yea, we know!

Poor customer service for broken...

Liked: The grounds were beautiful, and staff answered the phone in the middle of the night. They were quick to respond when we left something behind.
Disliked: The AC didn't work in the late spring/early summer when it was a day in the triple digits. There was a little fan that helped somewhat, but we paid for a room with working AC. When we realized the room wasn't cooling down, we called for help, and staff told us how to fix it. The fix didn't work. We asked for a different solution, but their only suggestion was for us to carry all our luggage to a different building in the middle of the night, and we were too exhausted for that. The room was around 80 degrees all night. We feel it is unfair to expect full price for a room that wasn't as specified. The manager couldn't be located in the morning when we wanted to complain. We asked the manager to call us back, but no-one ever did. We don't feel that we were treated fairly by Lions Gate Hotel and cannot recommend the property to others.

Impressive.

Liked: Quite awesome dining in the Officers Club. Nice pool and jacuzzi.
Disliked: Water leaking alongside toilet. Toilet clogged and had to request plugger twice.

Very good

Passable

Liked: It's fine
Disliked: Ac not working in summer

Passable

Exceptional

Superb

Exceptional

Pleasant, nice, safe, helpful, and...

Liked: Way nicer than I expected from the cost. Staff was really helpful, room was very pleasant, quiet, clean, location felt very nice and safe, if out of the way. The complex was quite lovely too. There's free breakfast, though I didn't have time in the morning to go down and get some.
Disliked: Not really any significant complaints! If there's anything it would just be that the room was a little bit warmer than my preference. (There might've even been a way to adjust that that I missed...) Also the key cards are really easy to demagnetize on accident, and a bit finicky to swipe, so keep that in mind. The bathroom doors are a bit of a weird style and it can be hard to close them the first time you get into the room — pulling at the top of the doorframe works better than using the little latch thing, though do be careful of your fingers. If those are my only complaints though, I'd say that reflects really well on this place for the price. I was very satisfied and would stay here again in a heartbeat if I had the occasion to.