Lingfield Park Marriott Hotel & Country Club

Felt good

Liked: All
Disliked: Nothing

Superb

Room so uncomfortable because of...

Superb

The Lingfield Marriott customer service...

Liked: The rom was okay but very basic considering I paid for a superior room apart from the balcony there was nothing superior about it. The location is great. Local pubs and restaurants are good Much better than the in house grill.
Disliked: The dinning area was bland and felt rather lacking in atmosphere it just felt cold. the menu was no better than a pub menu. Whatever happened to fine dining at the Marriott?? For 1 night I paid over £200 just for a standard room with no frills. then came the final straw that broke the camels back, we left behind an Apple Watch charger by accident. We rang the hotel the same day and asked could they post it out to us. they refused saying it is not their policy to send items left by guests. WOW what great customer service that is!! I offered to pay the postage all they needed to do was post it I would pay for it no problems. No we don't do that you will need to send a courier to collect the item. This a small items that cost less than £25 it would have been very easy and simple to drop it in an envelope to us, a courier would have been minimum of £50. Marriott your customer service has gone down hill so far that customers cannot see the value anymore. I for one will be using other hotels in the future. Customer service has in the past always been the main reason for staying now its a reason to not stay in a Marriott...

Exceptional

Good

Liked: Nice hotel with a nice setting. Good bar and pool facilities.

Very good

Overprced

Liked: We paid £284 for 1 room which we felt was quite expensive.I'd say the bed was a small double and the room felt dated.Breakfast was average. We went to lingfield races followed by evening entertainment, so hotel location was ideal for this!
Disliked: Expensive, small bed and hotel is dated