Beautiful, large rooms. Huge 5 piece bath with a deep soaking tub and separate water closet. Modern fixtures and beautifully updated. The balcony is very large, with enough room for a table and 4 chairs and still plenty of room to walk around. My husband loved the in room espresso machine and I loved the electric kettle for making tea. The food was also excellent! This will be the only place we stay from now on.

Liked: This is a beautiful hotel with the finest service we have ever experienced.
Disliked: None.

Wonderful hotel

Liked: Very pleasant friendly helpful staff. Good location. Rooms are comfortable. We were upgraded into a suite. Wonderful restaurant, Medina, which has the best waffles in the city located on the property.
Disliked: Only negative was the hotel sign is very low key and can be easily missed.

Superb

Liked: Room was very nice and staff was very helpful. Having the pool open in December was a pleasant surprise! Exercise room was nice. Amenities in room, including robes and refrigerator were another bonus.
Disliked: Breakfast was not good- food was low quality and not hot. And expensive

Really excellent value for money...

Liked: Rooms/suites were bigger than expected - i could live here! Everything was thought of. Loved the cosy touches like fireplace and the option to have some groceries provided from a list. Love the L'Occitane products too.
Disliked: Didn't appreciate that the previous guest had set the alarm clock to 4:30am, and then 5:00am, and it had not been turned off so I had to figure it out in the dark with the alarm going twice while I tried to sleep. Towels are a little on small side for females (we don't all only have a lower half to cover, you know!) but that happens in 9/10 hotels. Still tedious though!

Superb

Liked: Bed was super comfy and great bathtub to lounge in!

Nice place to stay downtown

Liked: Nice rooms and very friendly staff. Good location within walking distance to most things downtown. Bed was comfortable and in room kitchen very well equipped.
Disliked: The room service food we ordered was very poor quality. I was no better than a frozen microwave meal. Not worth the money - go out. There are plenty of great restaurants around

Exceptional

very good, relaxing

Liked: spacious room, soft and crisp sheets, quiet, customer service, beautiful lounge (we arrived very late and left early...coudnt take advantage of it)
Disliked: valet parking $40

Exceptional

Liked: Clean and comfortable room, spacious bathroom and loved its amenities, pretty good hot breakfast included, good location and very friendly staffs. I will definitely stay here again whenever I come back to Vancouver.

Cold and drafty room

Liked: Beautiful upscale hotel in perfect location
Disliked: The room in the suite was drafty and seriously cold compared to the living room space. There is one tiny vent in the bedroom. The difference in temperature was 10 degrees. Had to crank the heat up to 75 degrees Fahrenheit in the living room where the thermostat is to get the temperature in the bedroom to 65.