Name: Level Chicago - Old Town
Address: 1140 North Wells Street, Chicago, IL
Telephone: (888) 608-6346
Rating: 4.5

Super spacious peaceful family friendly...

Liked: Super location in Old Town,very near shops,restaurants,bars and even has an Aldi on the corner of the building for drinks/snacks.The one bedroom suite is lovely and bright with an open plan kitchen/living area,one separate bedroom,one separate full bathroom with bath/shower,plus an in-suite washer and dryer which was great to wash our travelling clothes once we got there.The amenities are fab,outdoor pool,gym,sauna,steam room,outdoor basketball court,outdoor barbeque area where you can cook your own meats and eat outside.Walkable to Oak Street Beach.Staff were lovely and accommodating,plenty of detergent,dishwasher tabs,loo roll-all we needed for a lovely relaxing peaceful break.Eric and Daniel on front desk so helpful,allowed for baggage storage and use of pool before check in,even provided towels for pool while we waited on our room.Super service.
Disliked: Earlier check in would be great,bit of a wait for 4pm especially if you arrive early and just want to shower and change and get into your room.

Exceptional

Highly recommended, we will stay...

Liked: The property is beautiful with many amenities, loved the many activity options within the building!
Disliked: Loved it all

Great accommodation - would 100%...

Liked: Loved the location and the facilities. We loved staying here, the pool and basket ball court and the BBQ areas were really great and often totally empty. The staff were really helpful and the apartment was clean comfortable. I would 100% recommend and would return here.
Disliked: Only a few things that could help others staying. The sofa bedding was not available when we arrived even though we had put it on the booking notes and when we asked for it we were provided with 1 pillow but we have 2 kids. We didn’t know whether the room would be cleaned during our stay, we asked for new towels on day 4 and then we got a knock on the door day 6 to ask if we wanted the room cleaning which we did and great to have the bedding changed but had to rush around to go out to the pool. We also had to ask about where to take the bins as they needed to be emptied. Providing info on arrival would have made it more straightforward. The washing machine needs servicing as it left black marks on our clothing.