Leonardo Royal London Tower Bridge

Exceptional

Exceptional

Exceptional

Liked: Everything the staff and facilities was amazing made my little girls birthday so special

Exceptional

Exceptional

Superb

Exceptional

Liked: We really liked the breakfast, the staff was nice and helpful and the room was cozy.
Disliked: We liked the elevators less, it was difficult to get up and down, especially during rush hour, and the location is relatively remote and side-by-side.

Great Hotel…Bad Location

Liked: Professional front desk
Disliked: Location

A bit of a disappointment

Liked: They let us store our bags while we waited
Disliked: I had high hopes for this hotel, but unfortunately my experience was far from what was promised. I paid extra for early check-in at 11am, only to be left waiting in the lobby for nearly 3 hours. I didn’t get into my room until around 3pm, with no clear communication or apology from staff. This was incredibly frustrating, especially after a long journey & given the situation.The spa was another letdown. It was completely packed with children, making it impossible to relax or enjoy the facilities. I had expected a peaceful environment, but instead it felt more like a noisy family pool.Service throughout the stay was lacking, staff seemed disinterested and unhelpful, and the overall experience fell well short of the standard I was expecting for the price I paid (£340 for 1 night). The view from our room overlooked a row of houses and wasn’t very appealing.I don’t usually ask for anything, but given the inconvenience, I’d really appreciate it if management would consider offering a thursday/friday stay (hopefully less kids everywhere) to make up for the issues I experienced. I’d be happy to give the hotel another try under better circumstances.