Name: Leonardo Royal London St Paul's
Address: 10 Godliman Street, London
Telephone: (888) 323-5826
Rating: 4.25

Superb

Liked: We had a wonderful stay at this hotel! The location is simply perfect – we could easily reach everything on foot, and after a long search focused mainly on location, we are absolutely sure we made the right choice.The hotel itself is beautiful and very pleasant. Upon arrival, we were offered an upgrade for £20 per night, which included a lovely view of St. Paul’s Cathedral as well as access to the lounge. I can definitely recommend this option – throughout the day they serve a variety of snacks, drinks, wine, water, and juices. We never regretted choosing it!The reception staff were extremely kind and welcoming, as was everyone in the hotel. Our room was clean, spacious (especially by London standards), with a very comfortable bed.Highly recommended – we would be happy to come back!
Disliked: At check-in, we faced a small issue at the reception. When we were offered the upgrade, the staff forgot to remove us from the other room that had originally been reserved under our name. Because of this, our room was not cleaned for the first two days. We had to go down to reception to request cleaning and fresh towels. The reception team, however, was always very polite and friendly. Eventually, they realized the mistake themselves, and after that the problem never occurred again.Additionally, in our room there was one bathrobe with a hole in it, but after we asked at the reception, they quickly replaced it.

Pleasant

Disliked: There wasn’t Toiletries for two in bathroom but room was booked for two. Pool area lacked any seating & families had taken it over. I left after five minutes. Would like Quicker & easier A/C

Very good

Liked: The staff was very happy
Disliked: Happy with the property

Exceptional

Hotel reception staff horrendous &...

Liked: Location
Disliked: Stayed here before and was great, this time totally different experience staff very rude on reception, systems were down, however the member of staff was awfully rude. Won't be coming back. We was given a disabled room, absolutely ridiculous and zero communication to explain why when we paid full price and booked months ago . Absolutely awful customer service.