Exceptional

Didn't spend much time at...

Liked: Location
Disliked: Bathroom was tired. The shower was faulty and the toilet ran

Bad

Liked: Nothing.
Disliked: The first room we were allocated had clearly not been cleaned in a while. The telephone had grime around the receiver, the table had a thick layer of dust and there was hair in the bath on arrival. Shocking considering the hotel promises measures have been put in place for extra cleanliness during a pandemic.Requested a room change.Neither rooms were worth the money paid for the weekend.It also took us a good 15-20 mins to find our room because instructions to reach it were poor and reception failed to tell us it was in a completely separate building.I called the hotel prior to my visit to check that breakfast was available in the room instead of having to go to the resteraunt, I was assured this was an option. Called up to order breakfast to my room, only to be told that room service begun at 12pm and breakfast would not be delivered. Was then offered a continental breakfast to be delivered to the room but a cooked one was not possible. Suffice to say, we did not have breakfast at the hotel. This would not have been an issue if I had not been given incorrect information over the phone and I would have made other arrangements.Had to call reception to ask for toilet roll because housekeeping were uncontactable.Ordered two beers from room service. Received one bottle of corona although we paid for two. Called room service back only to be told they had no corona left, then proceeded to listen to the member of staff shout at the member of staff who took my telephone order. Was then offered a free beer, and free drinks of my choice- when giving my request of drink, I was told he didn't know what was at the bar so just have another beer?! Then didn't even deliver the free drinks and replacement drink, until I called back 30 minutes later, only to be told he wasn't sure I wanted the initial PAID for beer replaced.Police swarming the hotel at 4am, arresting a guest in the hotel was a pleasant sight also.

Pleasant

Liked: lovely location and bar/lobby
Disliked: the air con was awful, really hot rooms when weathers warm. Telly and lights were temperamental.

Very good

Liked: The whole experience of the hotel was outstanding,i cannot praise the staff enough so very freindly and accommodating. Great location from all aspects . Will book again in the near future.
Disliked: The cost of our room i thought was a bit excessive especially when it was looking out onto seeing an office block. I expected a better view for the price paid for the executive twin room.

Superb

Exceptional

Exceptional quality and value for...

Liked: The hotel itself is exceptional. The facilities offered and the room itself was very modern and comfortable. The included breakfast was very well thought out and the food being a good standard. The hotel spa/pool area was very clean and up to date. Overall a great experience.

Very good