Leonardo Royal Hotel Oxford - Formerly Jurys Inn Guest Reviews
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|2.7 miles from Oxford centre|
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Adriana Wed, 27 September 2023
Shaneoh1980 Wed, 27 September 2023
Liked: There was a mix up with the booking and it was dealt with extremely professionally
Marie Wed, 27 September 2023
Lisa Tue, 26 September 2023
Jirath Tue, 26 September 2023
Kamlesh Tue, 26 September 2023
Disliked: Check in process was very laborious with poor customer service by the lady at the reception. We had arrived a little before the check-in time ( 3pm). They were unable to allocate us the room and informed us that it would be allocated at 3pm as rhe room was not ready. 3.45pm the room still was not ready. We had to ask for the manager who managed to check us in immediately. No goodwill gesture or compensation offered...yet late checkouts attact a charge from customers!Rest of the stay was uneventful, but this left a bitter taste
Ffion Tue, 26 September 2023
Liked: The lobby area of the hotel is well decorated.
Disliked: Facilities could have been far cleaner - bathroom was dirty, with grime and lime scale along the bathtub. The air conditioning in our room did not work, and had been substituted with a loud portable air conditioning machine. Lots of general maintenance required. Overall, I had expected more.
Coralie Tue, 26 September 2023
Really enjoyed our stay
Liked: Great customer service, good ambience and facilities
Georgia Mon, 25 September 2023
Not value for money, would...
Liked: The bed and White Company amenities.
Disliked: Found the staff rude whilst checking in, during breakfast and checking out. Not warned about a function one of the nights we stayed. Was kept up by music until midnight. Did not make a fuss as no point, no one would kick a paying party out. However, I would expect that from a room over a pub, not a £300 plus executive room. Only one mug for 2 guests in the room, which was odd.
Marlene Mon, 25 September 2023
Good location and parking
Liked: Loved the location, not in the city centre, but easy to reach from the hotel. Plenty of parking. The staff were very helpful. Good breakfast buffet.
Disliked: We stayed in a Superior Room... no safety deposit box to store our valuables. Apparently, you have to stay in an Executive Room to get a safe.