Exceptional

Very good

Liked: There was a mix up with the booking and it was dealt with extremely professionally

Very good

Very good

Very good

Good

Liked: Cleanliness
Disliked: Check in process was very laborious with poor customer service by the lady at the reception. We had arrived a little before the check-in time ( 3pm). They were unable to allocate us the room and informed us that it would be allocated at 3pm as rhe room was not ready. 3.45pm the room still was not ready. We had to ask for the manager who managed to check us in immediately. No goodwill gesture or compensation offered...yet late checkouts attact a charge from customers!Rest of the stay was uneventful, but this left a bitter taste

Poor

Liked: The lobby area of the hotel is well decorated.
Disliked: Facilities could have been far cleaner - bathroom was dirty, with grime and lime scale along the bathtub. The air conditioning in our room did not work, and had been substituted with a loud portable air conditioning machine. Lots of general maintenance required. Overall, I had expected more.

Really enjoyed our stay

Liked: Great customer service, good ambience and facilities

Not value for money, would...

Liked: The bed and White Company amenities.
Disliked: Found the staff rude whilst checking in, during breakfast and checking out. Not warned about a function one of the nights we stayed. Was kept up by music until midnight. Did not make a fuss as no point, no one would kick a paying party out. However, I would expect that from a room over a pub, not a £300 plus executive room. Only one mug for 2 guests in the room, which was odd.