Leonardo Royal Hotel Edinburgh - Formerly Jurys Inn

Exceptional

Newely weds

Liked: How close it was to everything

Superb

Liked: - nice staff.- good location.- good breakfast.
Disliked: - omelette Chief is rude, need to be educated for customer hospitality.

Enjoyed Edinburgh, hotel location was...

Liked: Breakfast was good
Disliked: Room was small for 3 people. Information received from the web was not helpful in reaching the hotel. Hotel might offer info when traveling from airport to hotel.

Horrible

Liked: Very hostile
Disliked: The staff were hostile I wouldn’t recommend anyone to this hotel. The GM charged me a whole nights stay for a few hours of late checkout. I thought a half days charge or some sort of penalty would’ve been acceptable but could she charge me for a whole nights charge especially when she had already sold the room and claimed she was fully booked. Why loot visitors it was a terrible experience.

Fantastic breakfast. Very helpfull and...

Liked: Top notch breakfasts! Really friendly staff
Disliked: Filthy windows, they could be cleaned. Construction works outside my apartment disturbing a day for all day long. If you spend over £200 per night, you would expect some more and maybe some peace and quiet.

Fabulous hotel, location and staff....

Liked: The location was great and the building and rooms lovely
Disliked: The room was very hot, we were having a heat wave but we woke up very hot and sweating

A enjoyable stay

Liked: The room was very comfortable and quiet, making for a restful stay. We also thoroughly enjoyed the buffet breakfast, which offered a great selection. The location is excellent—just a minute from the Royal Mile via the ‘close’ behind the hotel, and only a 7–8 minute walk from the train station. The staff were consistently courteous and helpful, from the receptionist and buffet hostess to the housekeeping team. We truly enjoyed our stay and would gladly return.

Avoid at all costs.

Liked: Location great for old town
Disliked: Staff rude on front desk, absolutely no customer service, different price on booing. com and different price charged. Escalated issue to manager, he was worse than tram member. Check in was well after time specified by hotel, no explanation and not even a bottle of water for inconvenience. After 24 hour flight, this experience was horrible. Room tiny, bathroom had mould. Extremely expensive and absolutely not worth it. .