Leonardo Royal Hotel Brighton Waterfront

Very good

Very good

Staff shortages spoiled a potentially...

Liked: Lovely comfortable bed, lovely view, plenty of room refreshments and good soaps/creams (White Company)
Disliked: Breakfast was a disaster. No staff, no table clearance, only 1 working coffee machine, no plates, ran out of bread. I spoke to manager who was very receptive and took on board stern feedback. Those staff who were working were very professional, such as ‘Darcy’

Avoid due to appalling breakfast

Liked: reception staff and room
Disliked: Breakfast was appallingLack of staffLack ofplatesLack of food

Exceptional

I was upgraded and totally...

Liked: Clean and comfortable Staff polite and efficient
Disliked: Not applicable

Exceptional

Overall it was very enjoyable.

Liked: We were pleased to receive an upgraded room when we arrived, however, the benefits of the upgraded room were not forthcoming, we did not receive a complimentary newspaper (we were told you have stopped this so why advertise it), the luxurious bathroom set was not in the room, we had to ask for this three or four times and it eventually turned up. The breakfast was enjoyable and there was a good selection available to eat and finally the location of the hotel was excellent and was in easy reach of everything we wanted to visit.
Disliked: See above comments.

Exceptional