Leonardo Royal Edinburgh Haymarket, Edinburgh

Superb

Liked: Wonderful staff and service

Beautiful hotel, great staff and...

Liked: Breakfast was excellent, staff was great. our interaction with Liam was fun, informative and helpful. what a great employee.
Disliked: The high step into the bathtub was slightly dangerous and slippery for us

Good

Pleasant

Liked: Breakfast was good. Location was fine but would have liked to have been a bit closer to old town.
Disliked: Beds were not very comfortable, especially the bonus beds!

Massively disappointing.

Liked: The staff were well used to dealing with complaints and dealt with our efficiantly (despite us finding out later that it was lip service) The hotel was well situated, close to Haymarket station and many touristy spots.
Disliked: The hotel was brilliant when I last visited (pre covid), but has gone down hill rapidly. The decor is shabby, the hall areas dirty, the piped scent in reception is clawing and unpleasant, and Covid is blamed for rooms not being cleaned daily (this was explained by a chap on the front desk with no face mask...clearly Covid is a massive concern!)Our room was not what we ordered (two single beds pushed together with different sheets and duvets rather than a kingsize) on pointing this out we were 'upgraded to an excecutive suite' which was small, noisy and has fewer facilities than the original room.We were talked into getting breakfast as 'there are loads of veggie options'. We came down for breakfast at 9.30 when it was served until 11. The cooked veggie options had already gone and were not being replenished unless you managed to track down a member of staff and ask them specically. I had a hash brown...followed 5 mins later by a fried egg. Definitely not worth the �12.50. In saying that, I don't think meat eaters had it any better as the sausages looked like they'd been under a hot lamp for days.I was hugely disappointed with this stay, particularly as I'd enjoyed my visit so much when I previously stayed.

Passable

Poor

Liked: the location was good
Disliked: the street noise did not stop until the police came well after 1:am

Superb

Very good

definitely not a 4* standard....

Liked: heated bathroom mirror and adorable sheep on the bathroom wall (the wall was dirty, though)
Disliked: it's not a 4* standard. There was no bedside table, the coffee machine was not cleaned after previous guests, bathroom requires redecorating and there was clearly a towel rack missing under the sink, the shower wall was dirty (though difficult to spot the dirt, because of the sheep photo ? good trick), shower glass panel leaking, bathtub scratched and looking unclean, the walls are painted terribly giving an impression of a 2* facility, the bathroom door does not close properly, yet there is a note to keep it close so that the steam does not activate the fire alarm ? what about fixing the bathroom ventilation? Air con could not be set to the right temperature. It's also absurd that a 4* hotel does not offer any vanity set, sewing kit, slippers or even a laundry bag. what happened? it used to be standard in hotels!