Name: Leonardo Hotel Inverness
Address: Millburn Road, Inverness
Telephone: 0800 031 8416

Very good

All-round enjoyable stay

Liked: Bed was very comfortableGood breakfast choice
Disliked: Nothing

Good

Poor

Superb

Ideal location for Inverness and...

Liked: Reception team all welcoming and helpful. All staff were friendly and professional. Nice bar menu and tasty well presented food.
Disliked: Noise from adjacent road but earplugs solved it.

Disappointing

Liked: Breakfast was adequate.Staff were pleasant and breakfast staff very niceRoom was 'made up' daily which is not always the case
Disliked: Plumbing noise in en suite very noisy and we were told all rooms suffered from the same problem.Maintenance of bathroom was poor, too difficult to get soap and shampoo from bottles, we bought some soap locally

Not a hotel I'd use...

Liked: The room was clean and comfortable.
Disliked: The staff were friendly but there simply weren't enough of them. I was travelling with my wife and mother-in-law. My mother-in-law's evening meal was delivered cold and had to be returned. Only one person was on the bar serving drinks, cocktails and taking food orders. A large queue built up. The queue got told the kitchen could no longer take food orders for 30 mins as a minibus had come in that they needed to cater for. Presumably someone knew a minibus was.expected and could have staffed accordingly? They didn't just turn up unannounced? Breakfast was no better and, though notionally self-service, the kitchen staff struggled to cope with the small number of food orders that did come in. My wife and I had long finished breakfast before my mother-in-law's poached eggs were delivered. (These had been ordered as soon as we'd found a table.) We had in fact given up on them and I cancelled them as we were about to leave when they suddenly came out the kitchen. I felt so sorry for the junior members of staff who got left constantly delivering bad news.