The front desk staff were very accommodating and helpful. We came from out of the country after working overnights for the night to see a concert and the staff let us get our room earlier than expected and were very friendly. The room was small but perfect and I loved the look of the hotel and the old school feel.

Liked: The customer service and look of the hotel.
Disliked: Nothing.

We absolutely loved it overall. Staff was super friendly and extremely helpful. We will definitely stay again!

Liked: Reminded me of American Horror Story Hotel Cortez - I loved how original it was. Impresssed with the ceiling height. How thick and heavy the bathroom door was and actually used a real key!
Disliked: Scalding hot shower - no cold water what so ever.

Liked: We had a very enjoyable stay. Everyone is so friendly and helpful at this hotel.
Disliked: None really.

Exceptional

Liked: the bar in the basement

Pleasant

Disliked: Heat cant be controlled by occupant also windows don?t open heater makes noises tub leaks

recommend to anyone visiting Buffalo

Liked: location, the beautiful building, the size of the room, the view, the restaurant, and friendliness of the staff

Our stay was great. My...

Liked: Room was great; loved the actual keys for the doors, instead of a key card. Beds were comfy, if a little noisy, but that made no difference to me, personally. There was a decent selection of channels on the TV to choose from, as well. Bathroom was quaint, I adored it! Also, the bar and restaurant downstairs was amazing!!! So many options to choose from, and we both ended up getting the 12 oz burgers, which were phenomenal, fyi!
Disliked: Shower took awhile to warm up, even then it was lukewarm, at best. Being an old, historic building, and having read a few reviews, I had a bit of warning that that may be the case. Even so, I really wasn't disappointed in the slightest.

Fabulous

Exceptional

Disliked: Very convenient to get to places downtown. Friendly staff/environment. Lennox grill food and pub is excellent!

Very good

Liked: Location and convenience.
Disliked: Room was very clean but they use a very strong cleaner and it was very hard to breathe during the night. Room got too warm at night and it made it worst.

Exceptional

Liked: Very clean, great bed. Close to where we wanted

All in all a pleasant...

Liked: First it was very close to Oishei Children's Hospital, that is the main reason why I choose this hotel, but we also loved the old school looks of the room, it reminds us of our home, so it was a comfortable to be there. Also the water pressure was fantastic, which made for a great shower to wake you up in the morning.
Disliked: Our room was on the first floor, and during our stay, we could smell cigarettes the entire time we were there, and as non smokers that was not very pleasant. Also it was quite a bit noisy with doors being slammed until late night. We chalked all of this up to the bar/restaurant that was below us.