The front desk staff were very accommodating and helpful. We came from out of the country after working overnights for the night to see a concert and the staff let us get our room earlier than expected and were very friendly. The room was small but perfect and I loved the look of the hotel and the old school feel.

Liked: The customer service and look of the hotel.
Disliked: Nothing.

We absolutely loved it overall. Staff was super friendly and extremely helpful. We will definitely stay again!

Liked: Reminded me of American Horror Story Hotel Cortez - I loved how original it was. Impresssed with the ceiling height. How thick and heavy the bathroom door was and actually used a real key!
Disliked: Scalding hot shower - no cold water what so ever.

Liked: We had a very enjoyable stay. Everyone is so friendly and helpful at this hotel.
Disliked: None really.

nice, clean place for our...

Liked: Good first floor location with not a lot of noise. Bed was comfy and pillows were good. Rooms are fairly small (for price) but suited our needs for 1 night. microwave and mini-fridge in room as well as small table.
Disliked: The room was quite warm and changing the radiator setting did not help. We had to sleep with the window open to get the room cooler. There was not a lot of bathroom counterspace but that can't be changed due to the configuration of the room

Great location, fantastic staff, near...

Liked: Alex on reception was amazing with dinner tips and answering all questions politely, patiently and respectfully.
Disliked: The room was a bit smaller than the picture indicated.

Quaint and Safe

Liked: The staff was very professional. Rene at the front desk was incredibly informative. They had a laundry area where I was able to dry my clothes after riding that Maid of the MIST in Niagra falls. Very conveniently located. Not a problem with UBER or doordash. As a single woman travelling solo It felt safe. It is a little bit outdated but I found it very quaint. I love quaint!

Good

Superb

Great place. Great location. Recommend...

Liked: I thoroughly enjoyed the historic feel of the hotel. It rang true to early 20th century living. The staff was courteous and accommodating to our needs. I also like meeting the residents during our stay. It's not often one gets to meet people living in an establishment for temporary lodging.
Disliked: Electrical outlet access was a little difficult. In today's modern age, perhaps providing more, updated external outlet access like multiple surge protectors.

It was just okay

Liked: Clean
Disliked: Hot water situation no emergency maps in rooms. Other things we’re noise loud noises especially house keepers when cleaning rooms.

It was fine. Would not...

Liked: Location. It had an old charm. Staff was friendly.
Disliked: The bathroom was awful. No water pressure. Outdated. Bath tub peeling. Also we were burning up in the room and had no way to control the heat.

Pleasant