Lenox Hotel and Suites

The front desk staff were very accommodating and helpful. We came from out of the country after working overnights for the night to see a concert and the staff let us get our room earlier than expected and were very friendly. The room was small but perfect and I loved the look of the hotel and the old school feel.

Liked: The customer service and look of the hotel.
Disliked: Nothing.

We absolutely loved it overall. Staff was super friendly and extremely helpful. We will definitely stay again!

Liked: Reminded me of American Horror Story Hotel Cortez - I loved how original it was. Impresssed with the ceiling height. How thick and heavy the bathroom door was and actually used a real key!
Disliked: Scalding hot shower - no cold water what so ever.

Liked: We had a very enjoyable stay. Everyone is so friendly and helpful at this hotel.
Disliked: None really.

Exceptional

Pleasant

This was a horrible choice.

Liked: The location
Disliked: No AC and old and unkept

Older but clean and friendly...

Liked: Great location, good value, helpful staff, very clean.
Disliked: Needs more electrical outlets.

Exceptional

Liked: The staff at the front desk were extremely friendly and helpful. My room had an excellent view, and everything was clean and comfortable. I would stay here again, and I would recommend this hotel to others travelling to Buffalo.

Bad

Ok value for money but...

Liked: Central location in nice neighbourhood. A lot of bars and places to eat nearby. Apparently it is also a residential building but we didnt have any issues whatsoever. Room and bed were massive. Warm enough with the bad weather outside. Free parking. Front desk staff were amazing !
Disliked: Rooms are pretty dated. A bit of refurbishment and renovation will do wonders to this place. At least the bathrooms should be completely renovated. A lot of noises from pipes and other rooms due to the age of the building. We didnt have problems sleeping but its worth mentioning.

Good

Very good