Friendly staff, nice comfortable room.

Liked: The best thing about this hotel is the friendly and helpful staff. They are efficient and accommodating. The room decor was nice, amenities were good and the bed was very comfortable.
Disliked: The room wasn't as clean as I would have liked (I found crisps crumbs on the floor and the room was dusty in places). The wifi signal was poor at best making it difficult to work. The mini fridge hadn't been switched on and I didn't realise, so my items were warm by the morning. The HVAC was very noisy. The heating in the rooms in the new wing of the hotel is centralized so you do not have the ability to control the temperature in the room.

Would recommend

Liked: Clean, tidy size room and staff very polite and helpful.

Superb

Good

Very good

Disliked: How dust

Superb

Disliked: Shower

Exceptional

Very good

Liked: Close to Sutton Coldfield... where I was going. Clean, large room.
Disliked: Lights flickering in the car park...wouldn?t be good for epilepsy sufferers. Key card didn?t work first time. Phones didn?t work I tried calling all day yesterday . Breakfast roll was a bit pricey at £10 for a bacon roll...reception said it was a hot roll and some other bits...ketchup and brown sauce sachets do not count!

Good

Liked: Very friendly and approachable staff on arrival.
Disliked: Found the mattress in the bed too firm for my liking. The mirrors in the room were marked so clearly hadn?t been cleaned recently.