Le Rhul

Exceptional

My experience with this hotel...

Disliked: I booked a superior room expecting a higher level of comfort, but instead encountered a series of completely unacceptable issues.First, upon arrival, I faced an extremely unprofessional situation: I had requested a bottle of wine to be placed in the room, but instead of offering options or informing me of the price, the staff simply delivered an already opened bottle costing €54 — without any prior consent or warning. I could not even verify whether the wine matched the value charged. This felt misleading and completely inappropriate for a hotel of this category.Secondly, I found multiple centipedes in the room — one in the bathroom and two near the bed — within the first hour of my stay, before the balcony door was even opened. This raises serious concerns about the hygiene and overall maintenance of the property.Thirdly, the payment process was completely mismanaged. Initially, my card was charged via Booking.com before my arrival. Upon check-in I was informed that this charge was only a "standard pre-authorization" and that no actual funds had been withdrawn. The hotel staff required me to pay again in person, insisting that the pre-authorization would be released in a few days. Later, it became clear that the first transaction was NOT a pre-authorization — the hotel had actually charged the amount from my card. As a result, I ended up paying twice for the same stay. To get a refund, I was asked to send my private banking details via email. Despite all assurances, more than 10 days after my stay, I am still waiting for the refund to be processed. This level of disorganization, lack of financial transparency, and disregard for guest security is simply unacceptable.The overall experience was marked by complete disorganization, poor hygiene, unprofessional behavior, and a blatant disregard for guest rights and comfort.

Long weekend

Liked: Most amazing views, super helpful and friendly staff.

Very dissapointing and over priced.

Liked: Fantastic View
Disliked: The hotel was very tired. The room was old and worn. The bathroom was a disgrace. The ceiling was hanging down at the hatch into the Air Con unit. There was no ventilation in the bathroom so there was mould on the ceiling and on bath/shower joints. Sika joints in places completly missing. Towels & bath matt were cheap and threadbare. There was a fridge but there was no coffe/Tea facilities.

Exceptional

Very good

Good views, terrible staff

Liked: The view was beautiful and the room itself was amazing and clean.
Disliked: The staff were extremely rude and untrustworthy. They attempted to charge me multiple times for the same room and even had to go as far as showing my credit card statement and the receipt THEY gave me to show I was charged. I believe they were attempting to do something fraudulent. The staff ask you questions every time we left our room either about that, which room we were and where we were going. It felt invasive and rude and inappropriate. We had arrived early for check in and for our luggage, they told us to randomly throw it in the middle of a dining room in a restaurant, not in a closet or even anywhere safe. Also be warned, Ubers will not drive you to the top of the hotel and there were a lot of stairs to get up and down, oh and staff will not help or accommodate.

Exceptional

Liked: Location was great the view stunning Balcony was small but had 2 chairs and a table Staff were super friendly and helpful

Very pleasant and central hotel

Liked: Very convenient and central with parking at a reasonable cost of. 10 euros a day
Disliked: Our room was lovely but overlooked a wall at the rear of the property so was quite dark and I do like a view