Le Mount Stephen Guest Reviews
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Write a review
Alice Sun, 29 June 2025
Great stay in a historical...
Liked: The staff was superb! The building was amazing. The bathroom was really nice!
Disliked: The only thing that would have made the property one of the best would have been an included breakfast.
Amber Fri, 27 June 2025
Disappointing - not at all...
Liked: Location was perfect. The hotel entrance and lobby is impressive.
Disliked: For the price it really didn’t live up to being a 5 star hotel. We had a large suite/ with terrace. The technology for room lighting -/ blinds / etc is complicated and not at all intuitive. It’s like they tried too hard to make it technically advanced but in practice it was just a nightmare and you are constantly turning on or off the wrong things. The bed was not at all comfort of a 5 star hotel - the pillows were awful- and the quality of the linens and towels were just about the same as any 3 star hotel. The restaurant is just ok- not terrible but not memorable either- it’s ridiculously over priced though. The bath and toiletry products were not very luxurious- The refrigerator /mini bar in our room didn’t keep any beverages cold. I opened a bottle of champagne from the mini bar only to find it like warm. The shower was nice- but again not very intuitive and the “chromatherapy is are just lights- don’t be expecting much except color changes to red & blue. I really do feel like our money would have been far better spent at Birks or even a Marriott for that matter. Overall just really disappointing for a 5 star hotel. The staff are great- very responsive & friendly and helpful- but the hotel has a long way to go to be competitive as a five star establishment.
Ron Thu, 26 June 2025
Exceptional
Suresh Mon, 23 June 2025
Exceptional
André Wed, 11 June 2025
Superb
Anonymous Mon, 2 June 2025
Exceptional
Jon Sun, 11 May 2025
Exceptional
Caroline Tue, 6 May 2025
Beautiful hotel, wonderful staff, restaurant...
Liked: Check in was friendly and helpful and they made a dinner reservation for us.
Disliked: The bed! It was too hard and I felt like I had spent the night camped out on the hard ground. It wasn’t restful at all and I woke up with a sore back and neck.
Amiel Sun, 20 April 2025
Exceptional
Liked: Appreciate the neoclassical architecture that is showcased in the main building with the restaurant.
Michelle Fri, 18 April 2025
Superb