Superb

Professionalism across the board.

Liked: The staff was perfect. So helpful from parking, check in, and room service.

Exceptional

Liked: walking distance to everything downtown.
Disliked: No parking. Only valet

Pleasant

Pleasant

Liked: Room was nice. Hotel was nice. Comfy bed. Big shower.
Disliked: We were told that the security fee would be 200$ or 50$ a night before our trip when I called to confirm my booking. So we budgeted money for that. When we arrived that 200$ was actually 457$. Which I know we get that back after the trip but that is absurd. And when asked about the price the attendant did not know why it was charging us that much, just that is was and said it?s my banks fault. When I asked if she could honor the original price she said she couldn?t change it and she said we couldn?t speak to a manager. So we were an extra 257$ short of money on our annual vacation because of that BS. My wife and I had plans to go to a nice pricey restaurant on our vacation and that was blown out the window because they took more than half our food and spending budget for a stupid security fee. Beware! Staff was very unfriendly and unhelpful, hotel is overpriced and has so many hidden fees. Also, no microwave in the rooms and the refrigerator doesn?t work. We will NOT be returning. We had a bad experience the second we arrived and we immediately said we would not be staying there again. Basically ruined our vacation because we couldn?t spend any money.

Exceptional

Exceptional

Exceptional

Fabulous