Pretty good.

Liked: None available on the days I needed it.
Disliked: Need breakfast on weekends. Also: Make it clearer that food delivery from restaurants is via third party apps, which would allow for more than the five options offered. By offering only five, you are not providing the best possible service.

Good location, great customer service

Liked: I appreciated the quick attention to requests such as getting more coffee K-cups in our room. They not only brought them quickly but brought extra! Also, loved the humor in which the receptionist answered me when I requested some caffeinated K-cups as we only had decaf in the room: ?Oh, you mean you want the real stuff?? Brought a smile and laugh! Also, the breakfast sandwiches we got as part of our breakfast the following day were delicious and excellent, and we even had the chance to tell the chef ourselves when he passed by in the lobby.Also, the hotel is fairly close to the Red Line T which is super convenient.
Disliked: It was a bit on the pricey side and wish they had more amenities like a pool.

Nice hotel, friendly staff, we'd...

Liked: Nice lobby, room was nice and the bed was comfy. Also, love having the fluffy robes!
Disliked: No coffee available in the lobby, we had to walk a few blocks. We prefer that over the coffeemakers in the room.

Nice hotel

Liked: The area was great not to far from downtown Boston, friendly staff and clean rooms
Disliked: It didn?t have a pool

Comfortable beds and Great location

Liked: Comfortable beds and great location

Good

Very poor

Expected

Unless location is a must...

Liked: The room was nice and big
Disliked: Did not have breakfast included and did not cleaned up the room when we left for the whole day out... when we inquired about it, they said we should have asked... since this is not the usual way that hotels operate. It would have been nice to know in advance...