Name: L'Auberge Carmel Relais & Chateaux
Address: Monte Verde & Seventh Avenue P.O Box J, Carmel, CA
Telephone: (888) 608-6346
Rating: 4.25

Beautiful building but not that...

Liked: Great location, very attentive staff, liked wifi and free parking. Beautiful building.
Disliked: Hated having to climb the miniature staircases to go upstairs. to my room, room was really warm even on a cool day, super noisy outside our window. Seems like if you ask for a pet-free room, you get the much lesser room. room was quite small. I would have liked a few more options for breakfast on the "included in your price" menu. Some fresh fruit, some yogurt, maybe oatmeal. Definitely need some healthier options.

Very pleasanr

Liked: Authentic. Antique books in the room.
Disliked: Breakfast could be richer.

Pleasant

Liked: Great staff and service.
Disliked: The rooms were quite outdated, particularly the shower in the bathroom.

Exceptional

To be sure we will...

Liked: Breakfast in room was great exceeded expectation
Disliked: The hotel indicates they are dog friendly. It was not clear during booking process at booking.com that there was any need to notify the hotel or about an extra fee for bringing a dog.Upon arriving I was informed that there was a $250 Fee for up to a week stay. We were staying one night and asked that it be reduced. It was pushed back and forth between the front desk staff and a manager. Not until departure did we meet the manager - able to discuss the issue. I presented my request and received an icy cold response that "if we had not booked through booking.com the standard fee for small dogs is $350. She was essentially telling me I should be grateful.While I could easily give the hotel and especially the rest of the staff my highest recommendation for service . . . . the experience with the manager and the failure to accommodate for a one night stay shows a lack of reasonable application of the "rules". We Come to Carmel four of five times a year staying between one to four days at a time.To be sure we will not return. More to say they poisoned the word of mouth reference we will give this hotel for the sake of a few pennies. The attitude was poor.